Case Manager

Voa-Gny; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off, including a Paid Birthday Holiday

Job summary

Volunteers of America–Greater New York is looking for a dedicated Case Manager to work with clients, providing assessments and developing individual service plans. This role involves assisting clients in obtaining necessary services and documenting activities as per agency guidelines.

Minimum qualifications include an Associate’s degree or relevant experience in the Human Services field. The position offers a competitive benefits package, including prescription coverage, life insurance, and paid time off.

Qualifications

• Degree in Human Services or equivalent experience in shelter management.
• Strong communication skills and basic computer proficiency.

Responsibilities

• Manage client intake and assessment process.
• Collaborate with clients to create service plans.
• Provide supportive counseling to clients.
• Document case management activities.

Skills

Verbal and written communication

Basic computer skills

Education

Associate's degree or 60 college credits in Human Services field

High School Diploma or GED with 2 years relevant shelter experience

Job description

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission‑driven team, we invite you to explore this opportunity.

Position: Case Manager

The Case Manager is a key provider of services within Volunteers of America’s Case Management Model. The Case Manager works with the client to assess their strengths and needs, plan a course of action, link the client to services, counsel the client, and monitor progress. They must ensure that clients receive appropriate, competent, and professional information and advice, referrals, and advocacy services to achieve successful outcomes. May include supervision of direct care staff.

Location: Bronx, NY 10451

Minimum Qualifications

• Associate's degree or 60 college credits in Human Services field, or High School Diploma or GED with 2 years of relevant shelter experience.
• Demonstrated ability in verbal and written communication, including basic computer skills.

Case Manager Principal Responsibilities

• Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
• Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings and goals. Update the plan with the client as required.
• Meet regularly with the client to assist them in obtaining needed services/benefits to achieve their individual service plan goals. Provide supportive counseling to strengthen their ability to make appropriate life decisions.
• Document case management activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full‑time employees enjoy:

• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.