Case Manager

Volunteers of America-Greater New York; Brooklyn (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Prescription coverage

Life insurance

Retirement plan

Tuition reimbursement

Paid time off

Job summary

Volunteers of America–Greater New York is seeking a Case Manager to support formerly homeless individuals through intake, assessment, and individualized service planning. You will guide clients toward needed services, provide counseling, and monitor progress within VOA’s Case Management Model.

Location: Brooklyn, NY. Associate degree or 60 college credits in Human Services (or HS diploma with 2 years shelter experience) plus strong communication and basic computer skills are required.

Qualifications

• Associate's degree or 60 college credits in Human Services.
• HS diploma or GED with 2 years shelter experience.
• Strong verbal and written communication skills.
• Basic computer skills required.

Responsibilities

• Manage client intake and assessment to orient to the program.
• Develop individual service plans with clients and update as needed.
• Assist clients in obtaining services/benefits and provide supportive counseling.
• Document activities and participate in evaluation and quality assurance.

Skills

Verbal and written communication

Basic computer skills

Education

Associate's degree / 60 college credits in Human Services

HS diploma or GED with 2 years shelter experience

Job description

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Case Manager

The Case Manager is a key provider of services within Volunteers of America’s Case Management Model. The Case Manager works with the client to assess their strengths and needs, plan a course of action, link the client to services, counsel the client and monitor progress. Case Manager assures clients receive appropriate, competent and professional information and advice, referrals and advocacy services to achieve successful outcomes. May include supervision of direct care staff.

East New York Residence is a single room occupancy residence (SRO) that provides permanent, supportive housing to formerly homeless single adults, including veterans and those suffering from mental illness. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/permanent-supportive-housing

Location: Brooklyn, NY 11212

Minimum Qualifications:

• Associate's degree or 60 college credits courses in Human Services field, or High School Diploma or GED with 2 years of relevant shelter experience.
• The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.

Case Manager Principal Responsibilities:

• Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
• Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals. Update the plan with the client as required.
• Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals. Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.
• Document case management activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities.
• Perform other related duties as requested.

Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.