Case Manager

Postgraduate-Center-For-Mental-Heal; New York (NY); On-site; USD 52,000 - 78,000; Full time

Job summary

The Postgraduate-Center-For-Mental-Heal seeks a Scatter Site Case Manager to provide supportive counseling and crisis intervention to residents, guiding them toward personal rehab goals.

You will manage an assigned caseload, document progress, conduct assessments, lead group activities, and coordinate community resources. A Bachelor's in a human-services field and 2+ years in residential mental health are preferred.

Qualifications

• A minimum of a Bachelor’s Degree is required in a Human Service discipline.
• Minimum of two years of experience as a Case Manager or Counselor in residential/mental health settings.
• An Associate Degree may substitute for adequate experience (5+ years).

Responsibilities

• Provide supportive counseling to assist residents in achieving goals.
• Work with an assigned caseload of residents to provide support services.
• Monitor safety and security of resident apartments.
• Lead recreational, counseling, and other rehabilitation groups.
• Document accurate case records, progress notes, and service plans.
• Coordinate and participate in community activities and resources.
• Conduct assessments (Functional, Employment, Nicotine, Substance Abuse, etc.).
• Escort residents to medical or benefits appointments and de-escalate crises.
• Adhere to PCMH policies and participate in staff meetings.

Skills

Strong customer services skills

Interpersonal skills

Oral and written communication

Time management

Good judgment

De-escalation

Calm under crisis

Conflict resolution

Community resources networking

Education

Bachelor's Degree in Human Services or related field

Associate Degree in Human Services (substitutes for experience)

Job description

JOB SCOPE: The Scatter Site Case Manager provides supportive counseling to assist residents in achieving individual long and short-term goals and objectives, and crisis intervention as required by individual residents. Major areas of responsibility include providing and documenting individual and group services, monitoring the safety and security of resident apartments, providing good customer service, and exercising good judgment in managing crises.ESSENTIAL FUNCTIONS:• Work with an assigned caseload of residents to provide support services.• Interact appropriately with residents in the field and act as a role model for programparticipants.• Implement individual service plans to assist residents in attaining rehabilitation goals.• Maintain, develop and document accurate case records, regular progress notes andservice plans, when needed, and as promulgated in PCMH Policies and Procedures.• Offer instruction and service delivery in any of 11 different service categories through rolemodeling, guidance, assistance, and support.• Conduct assessments of residents, including but not limited to Functional Assessments,Employment Assessments, Nicotine Assessments, Substance Abuse Assessments, or any otherevaluation necessary to drive care and the delivery of services.• Provide counseling to clients/residents as required.• Lead recreational, counseling, and other rehabilitation groups.• Escort clients in the community to medical, benefit, or other pertinent appointments.• Coordinate and participate in community activities.• Manage crises and intervene appropriately to minimize risk of potential harm to residents, staff,and damage to property. Notify appropriate supervisor and document events on the appropriateforms.• Assess and respond to resident situations, including the utilization of de-escalation techniques.• Report crises, untoward incidents, and emergencies immediately to the clinical staff on calland document such events in incident reports, and on appropriate forms in a timely manner.• Conduct apartment inspections and provide support to clients with regard to apartmentmaintenance and repair issues.• Participate in residential staff meetings.• Adhere to personnel and residential policies and procedures as outlined in the PCMH PersonnelPolicies and Procedures Manual and the Residential Policies and Procedures Manual.• Performs other duties, consistent with the goals and objectives of the program, as assigned bythe Program Director or Regional Director for Residential Services.KNOWLEDGE:• Microsoft Office• Foothold AWARDSSKILLS AND ABILITIES:• Strong customer services skills• Excellent interpersonal skills and ability to relate to residents.• Strong oral and written communication skills• Ability to effectively manage time• Good judgment• Ability to appropriately assess and respond to situations, including ability to de-escalateresidents.• Ability to remain calm and focused in emergency situations and respond to crises• Ability to work effectively with others and demonstrate conflict resolution skills• Ability to develop and network with community resourcesEDUCATION AND EXPERIENCE:• A minimum of a Bachelor’s Degree, preferably in a Human Service discipline, is required. Minimum of two years of experience working as a Case Manager, or Counselor in a residential, mental health or related setting.• An Associate Degree, preferably in a Human Service discipline, may be substituted for adequate experience (5+ years).