Residential Case Manager

Postgraduate Center for Mental Health; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Postgraduate Center for Mental Health Residential Case Manager role provides supportive counseling to residents, helping them reach long- and short-term goals while delivering crisis intervention as needed.

Responsibilities include maintaining case records, developing service plans, leading groups, coordinating with medical and community resources, and ensuring safety within the facility.

Qualifications

• A bachelor’s degree in a Human Service discipline is required.
• Minimum two years of experience as a case manager or counselor in residential/mental health setting.
• Associate degree with 5+ years of related experience may apply.

Responsibilities

• Work with an assigned caseload of residents to provide support services.
• Implement individual service plans to attain rehabilitation goals.
• Maintain, develop and document accurate case records and progress notes.
• Offer instruction and service delivery across service categories through modeling and guidance.
• Manage crises within the residence and document events timely.
• Order, supervise, and count medication where applicable.
• Provide counseling to clients/residents as required.
• Lead recreational and other rehabilitation groups.
• Escort clients to medical, benefit, or pertinent appointments.
• Coordinate entitlement-related services and housing-related activities.
• Document significant building activities in logs and participate in staff meetings.
• Adhere to policies and procedures and perform other duties as assigned.

Skills

Crisis intervention

Supportive counseling

Case management

De-escalation techniques

Documentation

Customer service

Education

Bachelor’s degree in Human Service or related field

Associate degree in Human Service with 5+ years experience

Job description

JOB SCOPE

The Residential Case Manager provides supportive counseling to assist residents in achieving individual long and short-term goals and objectives, and crisis intervention as required by individual residents. Major areas of responsibility include providing and documenting services, monitoring the safety and security of the facility, providing good customer service, and exercising good judgment in managing crises.

JOB SCOPE

The Residential Case Manager provides supportive counseling to assist residents in achieving individual long and short-term goals and objectives, and crisis intervention as required by individual residents. Major areas of responsibility include providing and documenting services, monitoring the safety and security of the facility, providing good customer service, and exercising good judgment in managing crises.

ESSENTIAL FUNCTIONS

• Work with an assigned caseload of residents to provide support services.
• Implement individual service plans to assist residents in attaining rehabilitation goals.
• Maintain, develop and document accurate case records, regular progress notes and individual service plan summaries for each resident.
• Offer instruction and service delivery in any of 11 different service categories through role modeling, guidance, assistance, and support.
• Manage crises within the residence and intervene appropriately to minimize risk of potential harm to residents, staff, and damage to property. Notify appropriate supervisor and document events on the appropriate forms.
• Order, supervise, and count medication in accordance with Licensed Housing Medication Policy and Procedures, where applicable.
• Provide counseling to clients/residents as required.
• Lead recreational, counseling, and other rehabilitation groups.
• Escort clients in the community to medical, benefit, or other pertinent appointments.
• Assist with entitlement related services, include activating benefits and applying for One Shot Deals.
• Coordinate and participate in community activities.
• Document significant building activities and events in the Communication Logbook.
• Perform light maintenance and housekeeping skills, such as picking up or emptying garbage, mopping up spills, shoveling snow, etc.
• Ensure all resident visitors provide identification and sign in the Visitor Log.
• Conduct monthly fire drills.
• Assess and respond to resident situations, including the utilization of de-escalation techniques.
• Report crises, untoward incidents, and emergencies immediately to the clinical staff on call and document such events in the program log, incident reports, and on appropriate forms in a timely manner.
• Maintain accurate client case records, including writing progress notes and creating service plans, when needed, and as promulgated in PCMH Policies and Procedures.
• Participate in residential staff meetings.
• Adhere to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies and Procedures Manual.
• Performs other duties, consistent with the goals and objectives of the program, as assigned by the Program Director, Regional Director, or other agency administration.

EDUCATION AND EXPERIENCE

• A minimum of a bachelor’s degree, preferably in a Human Service discipline, is required. Minimum of two years of experience working as a case manager, or counselor in a residential, mental health or related setting (Residential Case Manager II).
• An associate degree, preferably in a Human Service discipline, and related experience (5+ years), (Residential Case Manager I).