Case Manager

High Point & Affiliated Organizations; New Bedford (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

High Point & Affiliated Organizations seeks a dedicated Case Manager to support residents in a substance use treatment setting. You will assist with intakes, develop and monitor ISP plans, and coordinate referrals to medical and social services with an emphasis on confidentiality and ethical care.

You will maintain accurate documentation, collaborate with a multidisciplinary team, and ensure safety and adherence to program policies.

Qualifications

• Be courteous and professional at all times.
• Flexible and able to perform multiple tasks.
• Excellent communication skills and clear documentation.
• Knowledge of basic computer skills and software programs.
• Able to work with others in a cooperative and collaborative manner.
• Understand the relationship between substance use and mental health issues.
• Maintain therapeutic boundaries with residents.
• Comply with 42 CFR Part 2 and HIPAA regulations.
• CPR certification and safety trainings.
• TB/Flu and Covid19 assessment certification per agency requirements.

Responsibilities

• Maintain safety and security of residents/facility.
• Notify Program Manager/Authorities in crises or emergencies.
• Follow established referral procedures and schedule intakes.
• Facilitate intakes and set up new records and paperwork.
• Complete Initial ISP with resident and manage referrals to agencies.
• Maintain accurate case files and signed release documents.
• Record notes of sessions and document referrals.
• Update ISP monthly and track evaluations.
• Meet with residents bi-weekly to review progress and adjust plans.
• Attend monthly case reviews and supervision sessions.
• Ensure completion of admission/discharge satisfaction surveys.
• Coordinate transportation as needed.
• Perform other duties as assigned by the Program Manager.

Skills

Courteous and professional

Excellent communication

Multitasking

Teamwork

De-escalation

Therapeutic boundaries

Regulatory compliance

CPR certification

CBP/ HIPAA awareness

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

Case Manager Requirements

• Case Manager Requirements Must present as courteous and professional at all times
• Demonstrated flexibility and ability to perform multiple tasks
• Must have excellent communication skills, including the ability to
• organize ideas in logical and clear fashion Knowledge of basic computer
• skills and software programs Must have the ability to work with others
• in cooperative and collaborative manner An understanding of the
• relationship between substance use and mental health issues and/or self
• help programs Understand and maintain therapeutic boundaries Reinforce
• rules in a respectful manner Comply with Federal Regulations, 42 CFR
• Part 2, Confidentiality of Substance Use Disorder and HIPAA Regulations
• TB/Flu and Covid19 Assessment Certification in the HPAO approved
• de-escalation program CPR Certification Successful completion of all
• trainings upon hire and annually as required

Case Manager Duties & Responsibilities

• Maintain safety and security of residents / facility
• Ensure timely contact of Program Manager/Authorities in event of a
• crisis/emergency
• Understand and follow established referral procedure
• and schedule intakes
• Facilitate intakes of new residents including
• setting up new record and completion of intake paperwork
• Completion of
• Initial Individual Service Plan (ISP) with resident
• Referrals for needed
• Services To Appropriate Agencies/providers Including But Not Limited To
• DTA, SSA, DCF, Medical/Mental Health agencies, etc.
• Maintain accurate
• case files, ensures required Authorizations to release/obtain
• information are signed by residents, prepares legible case management
• notes of each session, documents referrals on designated form, updates
• ISP?s monthly and ensures periodic evaluations are done timely
• Accurately record resident attendance at meetings, appointments, groups,
• etc.
• Meet with each resident on a bi-weekly basis to review/evaluate
• progress in treatment/recovery to determine if current needs are being
• appropriately and satisfactorily met; to revise/update the resident?s
• Individual Service Plan as indicated, including the establishing of
• additional goals/objective and the steps to achieve these
• goals/objectives
• Attend monthly case review with Program Manager
• Attend
• clinical supervision, required staff meetings and trainings
• Ensure
• timely completion of Admission/Discharge satisfaction surveys by
• residents
• House driving/transportation
• All other duties as assigned by
• the Program Manager

Case Manager Qualifications

• High School Diploma or
• GED and one-year experience in substance use treatment field preferred
• Valid Driver's License