Case Manager

GATEWAYS HOSPITAL & MENTAL HEALTH CENTER; Los Angeles (CA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Health premiums covered for employees

Paid holidays and personal days

Vacation time

403b retirement plan match

Annual company events

Job summary

Gateways Hospital & Mental Health Center in Los Angeles, CA seeks a Case Manager to guide clients through benefits like Medi-Cal and ACCESS, link to services, and monitor progress in a multidisciplinary team. The role requires assisting with ID/immigration docs, housing, and other resources, with on-call duties for crises.

The position emphasizes coordinating with families, documenting in EHR, and maintaining strong community agency relationships to ensure quality care.

Qualifications

• High School Diploma with 5+ years’ experience delivering case management and linkage services to youth and families.
• B.A./B.S. in mental health field and experience with SED children in care settings.
• 2 years of college + 3 years experience with SED children in hospital/group home/day treatment/classroom.

Responsibilities

• Comply with policy and procedures including DMH Manual and LAUSD requirements.
• Participate in Child and Family Treatment (CFT) or School Meetings.
• Provide services in community, home, telehealth, or preferred meeting location.
• Link clients with services and follow up to ensure needs are met.
• Assist clients with obtaining California ID and immigration documentation as needed.
• Provide rehabilitation services to improve daily living and social skills.
• Collaborate with multidisciplinary treatment team and document in EHR.
• Maintain liaison with community agencies to foster linkages.
• Complete progress notes within 24 hours and ensure proper billing documentation.
• Attend trainings and weekly supervision; on-call during crises.

Education

High School Diploma with 5+ years’ experience delivering Case Management

B.A./B.S. in mental health field

2 years of college + 3 years experience with S.E.D. children

Ability to work with multidisciplinary teams

Bilingual Spanish preferred

Strong written communication

EHR system experience

Tools

Electronic Health Record (EHR) system

Job description

Job Details: Job Location: Chinatown - Los Angeles, CA 90012, Salary Range: $31.84 - $35.03 Hourly

Title of Position:

Case Manager

Location:

Child and Adolescent Outpatient Program

Exempt/Non-Exempt:

Non-Exempt

Union/ Non-Union:

Non-Union

Supervisor:

Program Director

SUMMARY OF POSITION

As part of the interdisciplinary GCAOP treatment team, the Case Manager is responsible for guiding clients in the establishment of benefits (Medi-Cal, ACCESS) and assistance in accessing outside medical, dental, financial, housing, transportation, clothing, retail, legal, and immigration resources. The Case Manager will be responsible for collaboratively assessing resources and needs, making referrals and linking to services, and monitoring/following up to ensure that the client and family’s needs are met. The Case Manager monitors clients’ behavior and functioning, assists clients in developing skills to support their overall functioning, and collaborates with the treatment team to ensure quality care for all clients. Additionally, the case manager will be responsible for establishing/maintaining active and effective liaisons with relevant community agencies to foster linkages.

ESSENTIAL DUTIES

• Comply with all policy and procedures, including: DMH Manual, LAUSD Requirements, and Gateways Child and Adolescent Outpatient Staff Handbook.
• Participate in Child and Family Treatment (CFT) team meetings and/or School Meetings
• Provide services in the community, home, telehealth, or wherever the family feels most comfortable receiving case management services; must be flexible regarding time and place of meetings with client and family.
• Provide case management linkage services to client and family as identified during CFT and/or School meetings.
• Assists clients in obtaining California I.D., immigration documentation, and other services as needed
• Provide rehabilitation services which include assistance in improving, maintaining, or restoring one or more functional skills, daily living skills, social and leisure skills, grooming and personal hygiene skills, and support resources; and/or medication education.
• Work collaboratively with the multi-disciplinary treatment team.
• Communicate and interact with client and family from a strength-based, collaborative, and supportive stance.
• Knowledgeable about government programs, such as SSI, Medi-Cal, etc.
• Maintain active and effective liaisons with relevant community agencies to foster linkages.
• Complete all required documentation in a timely manner, as specified in the L.A. County Short Doyle/Medi-Cal Manual, including completing progress notes within 24 hours.
• Understands billing codes and requirements, including billing and documentation requirements for case management services and socialization improvement/rehab services.
• Input documentation into the Electronic Health Record system.
• Attend trainings to maintain technical skills and foster professional development.
• Attend and participate in weekly individual supervision.
• On call responsibilities when crises arise
• Responds appropriately to emergency situations and exercises good judgment by objectively and unemotionally analyzing facts, weighing evidence, reaching sound conclusions, and asking for support as needed.
• Documents all services provided within program guidelines and expectations in a timely manner.
• Provides the treatment team with ongoing updates on clients’ functioning, behavior, compliance, progress, and engagement.
• Performs other additional tasks as directed.

ESSENTIAL SKILLS

• Ability to work and relate effectively with multidisciplinary treatment team, clients, and public.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to remain calm, objective and dependable in situations where clients are emotional or uncooperative, and situations where there are assignments that must be met.
• Ability to appropriately follow instructions and feedback from supervisors.
• Functional experience with Los Angeles County Mental Health System.
• Provide at least 25 hours of service delivery weekly
• Ability to sit for periods of 2+ hours.
• Experience with an electronic health record system
• Knowledge of basic computer skills, including Microsoft office, email communication, video conferencing, and typing.

Qualifications: EDUCATION & CERTIFICATES

Candidates must meet one of the following:

• High School Diploma with at least 5 years’ experience with target population providing Case Management and Linkage services to youth and their families;OR
• B.A. or B.S. in mental health related field and experience with S.E.D. children in a hospital, group home, day treatment, classroom or other equivalent setting;OR
• 2 years of college plus 3 years of experience with S.E.D. children in a hospital, group home, day treatment, class room or other equivalent setting

EXPERIENCE/QUALIFICATIONS

Minimum Experience Required:

• Prior experience working with children and families from diverse ethnics, cultural, and socioeconomic backgrounds
• Prior experience working with seriously emotionally disturbed youth and their families to provide Targeted Case Management.
• Experience participating in multidisciplinary teams.
• History of strong writing ability in previous employment.

Desired Experience:

• Prefer Bilingual (English and Spanish); demonstrate ability to fluently communicate in Spanish.

REQUIREMENTS

• Must pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI), and Community Care Licensing (CCL) background clearance.Valid California Driver’s license.
• TB clearance.
• Driving record acceptable for coverage by Gateways insurance carrier.

Gateways believes that our people are our greatest asset and is proud to offer competitive benefits that support their health, happiness and career development.

• Cover 100% Medical/Dental/Vision Premiums for allFull-Time Employees and 1 Dependent
• 8 Paid Holidays + 4 Personal Holidays in Calendar Year
• 2 Weeks of Vacation
• 403b Retirement Plan Company Match 8%
• Annual Company Events