Intake and QA Coordinator - Licensed Therapist

GATEWAYS HOSPITAL & MENTAL HEALTH CENTER; Los Angeles (CA); On-site; USD 82,000 - 91,000; Full time

Benefits offered by this job

Student loan forgiveness qualifying

Medical and dental insurance

PTO for vacation, sick time, bereavef,

Bilingual bonus pay

Professional development support

Collaborative interdisciplinary team

Job summary

Gateways Hospital and Mental Health Center in Los Angeles seeks an Intake and Quality Assurance Coordinator to oversee referrals, admissions, and discharges for Normandie Village. You will ensure compliance with Gateways’ and DMH standards and support clinical and administrative teams to maintain continuity of care.

The role may include a small caseload, with responsibilities spanning patient assessments, documentation, and collaboration with the Program Director.

Qualifications

• Must have Master’s degree in Behavioral Sciences or related field from an accredited university.
• Valid California BBS registration is required.
• Licensed as an MSW, MFT, LPCC, or Psy.D./Ph.D. in psychology or related field is preferred.
• Experience with severe persistent mental illness and substance abuse and/or community mental health services.
• Advanced mental health assessment skills.

Responsibilities

• Oversee referrals, admissions and discharges for Normandie Village.
• Ensure compliance with Gateways’ and DMH standards for service delivery.
• Provide collateral support to clinical and administrative teams to ensure continuity of care.
• Monitor program compliance with regulatory agency requirements and develop policies as needed.
• May carry a small caseload including individual, group, family psychotherapy or case management.
• Provide on-call coverage for emergency consultations and interventions.

Skills

Independent work

Time management

Organizational skills

Analytical ability

Professional relationships

Leadership

Teamwork

Stress management

Education

Master’s degree in Behavioral Sciences or related area

CA BBS registration

MSW/MFT/LPCC/Psy.D.-Ph.D. license

Job description

Job DetailsJob Location: Normandie Village - Los Angeles, CA 90015Position Type: Full TimeSalary Range: $82,000.00 - $90,500.00 Salary/year

Title of Position:

Intake and Quality Assurance Coordinator

Location:

Normandie Village

Exempt/Non-Exempt:

Exempt

Union/ Non-Union:

Non-Union

Supervisor:

Program Director

Gateways Hospital and Mental Health Center, located in Los Angeles, is a non-profit organization that provides an array of comprehensive mental health services for Children, Adolescents, Transitional Aged Youth, and Adults suffering from mental illness in the Greater Los Angeles area. The organization consists of a standalone fifty-five (55) bed hospital and six outlying outpatient facilities that have anywhere from fourteen (14) beds to one hundred and thirty-four (134) beds. The organization has approximately four hundred (400) employees.

SUMMARY OF POSITION

The Intake and QA Coordinator reports to the Program Director. Responsibilities include oversight of referrals, admissions and discharges for Normandie Village, ensuring compliance with all Gateways’ and regulatory agency requirements, and providing collateral support to the clinical team and administrative team to ensure continuity of care. The Intake and QA Coordinator will also be responsible for monitoring program compliance with regard to Gateways’ policy and procedure, regulatory agency requirements and expectations for service delivery. The Intake and QA Coordinator may be assigned a small caseload of clients and will be expected to provide clinical services, adhering to all Gateways’ and regulatory agency requirements that inform service delivery.

To qualify for this role, candidates must be independently licensed or eligible to sit for their licensure exam.

ESSENTIALS DUTIES

Admissions & Discharges:

• Responsible for all aspects of maintaining and growing the census for all service lines.
• Serves as primary contact and liaison for referring agencies, ensuring all required information is received and disseminated to the appropriate program staff to facilitate client admissions and discharges.
• Maintains active and effective liaison with relevant community agencies and initiates collateral contacts with family, friends, board and care operators, referring agencies, and other program staff as needed for the client’s continuity of care.
• Completes pre-placement assessments (i.e. client interviews and pre-placement documentation) for all client referrals, ensuring compliance with Gateways’ and DMH standards for completion.
• Collaborates with DMH Liaison and Gateways’ treatment teams to coordinate and facilitate client discharges.

Quality:

• Maintains detailed knowledge of agency paperwork, documentation, record keeping, and billing procedures, ensuring quality assurance standards are met.
• Monitors and evaluates program policies and procedures to ensure compliance with regulatory agency requirements. Develops and implements policy, as advised, to maintain continued compliance.
• Completes monthly/quarterly QI reports for the program, as assigned, and ensures all documentation is submitted to the QI Director and Program Director for review.
• Prepares and presents in-service training.

Clinical:

• Provides on-call coverage for emergency consultations and interventions outside of regular work hours.
• Assists with facilitating psychiatric holds and hospitalizations, as assigned.
• Maintains accurate and up-to-date clinical charts with appropriate and timely completion of all required documentation, including but not limited to assessments, progress notes, treatment planning, and discharges.
• May carry a small caseload, including individual, group, family psychotherapy, case management, and/or consultations/collateral contacts.
• Meet monthly contracted service delivery expectations.
• Assists Program Director in program development and administrative functions, as needed.

ESSENTIAL SKILLS

• Ability to work independently with strong time management skills.
• Strong organizational skills and attention to detailed information.
• Arrives at sound conclusions after getting and analyzing all pertinent facts.
• Maintains objective and professional relationships with staff and clients at all times.
• Provides a good role model for staff and clients in terms of reliability, social skills, professionalism, tact, leadership, teamwork, grooming and integrity.
• Works collaboratively with all disciplines to provide quality client care.
• Ability to handle difficult or stressful circumstances.

QualificationsEDUCATION & CERTIFICATES

Minimum Education Required:

• Master’s degree in Behavioral Sciences or related area from an accredited university
• Valid CA BBS registration

Desired Education:

• Licensed as an MSW, MFT, LPCC, or Psy.D./Ph.D. in psychology or related field

EXPERIENCE/QUALIFICATIONSMinimum Experience Required:

• Experience with severe persistent mental illness and substance abuse and/or community mental health services.
• Advanced mental health assessment skills.

Desired Experience:

• One to two years of applicable experience.

REQUIREMENTS

• Must pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI), and Community Care Licensing (CCL) background clearance.
• Valid California Driver’s license.
• TB clearance.
• Driving record acceptable for coverage by Gateways insurance carrier.

As you consider taking the next step in your career, these are some of the exciting and competitive benefits we offer:

• Student loan forgiveness qualifying employee
• Medical and dental insurance
• PTO for vacation, sick time, bereavement, and personal holidays
• Bilingual bonus pay, when applicable
• Work alongside a talented, collaborative, and compassionate interdisciplinary team
• Receive professional development support from a supportive management team, and more!