Case Manager

heartlandbehavior; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance (95% company paid)

Dental

Vision

Life Insurance

401K with company match

Holiday Pay

PTO

Job summary

heartlandbehavior is seeking a Case Manager to oversee a designated caseload within the client operations team. You will foster strong communication with families, support providers, and ensure smooth service delivery from intake to completion.

The role emphasizes coordinating staffing, resolving service challenges, and maintaining accurate documentation and records. HIPAA compliance and ethical standards are required across all duties.

Qualifications

• Strong documentation and organizational skills.
• Exceptional attention to detail.
• Ability to multitask and meet deadlines.
• Proactive and positive team player.
• Proficient with computer systems and basic software.
• Quick learner in a fast-paced environment.

Responsibilities

• Maintain ongoing communication with families to build trust from intake through service completion.
• Guide and support team providers to deliver optimal care.
• Address and resolve service-related issues promptly.
• Ensure timely receipt of patient progress reports.
• Assist in obtaining insurance authorizations.
• Monitor utilization and maximize authorized hours.

Skills

Documentation

Attention to detail

Decision making

Positive attitude

Computer proficiency

Fast learner

Job description

ROLE:

The Case Manager plays a pivotal role within the client operations team, holding direct responsibility for overseeing a designated caseload. Primary objectives include facilitating seamless service delivery, ensuring appropriate staffing, and offering support and guidance to families and providers on the team.

WHY JOIN US?

• Competitive compensation and benefits package
• Friendly office environment!
• Great exposure to the emerging field of Applied Behavior Analysis (ABA)
• A rewarding position seeing the results of children with ASD reach their full potential
  • Full Benefits package
  • Health insurance paid 95% by the company
  • Dental, Vision, and Life Insurance
  • 401K with a company match
  • Holiday Pay
  • PTO

RESPONSIBILITIES

(Include, but are not limited to):

• Foster and sustain ongoing communication with families, cultivating a genuine and trusting rapport that initiates during the intake process and continues throughout the entirety of services, including monthly check in calls.
• Provide guidance and support to the providers of the team to enable them to provide optimal care to the families.
• Proactively address and resolve service-related issues and challenges that may arise.
• Ensure the prompt receipt of patient progress reports.
• Actively participate in facilitating the acquisition of insurance authorizations.
• Monitor and work towards increasing the utilization and ensure authorized hours are effectively utilized.
• Collaborate with recruiters to efficiently hire staff and ensure timely and suitable case staffing.
• Perform candidate interviews and maintain ongoing communication with successfully hired candidates throughout the entire onboarding process.
• Thoroughly record and document all interactions and correspondence with both clients and providers.
• Ensure systems and client databases remain up to date.
• Participate in team meetings and integrate suggestions that are provided for the betterment of the department.
• Adhere to all company policies and procedures, uphold ethical and professional standards, client confidentiality, HIPAA compliance, and comply with all relevant local, state, and federal laws regarding case management provision.

REQUIREMENTS:

• Proficiency in documentation, organization and tracking skills
• Exceptional attention to detail
• Decision making; Ability to multitask
• Positive attitude
• Computer proficiency
• Quick learner and ability to work in a fast-paced work environment where deadlines have to be met.