Case Manager

CP Unlimited; Jamaica (GA); On-site; USD 38,000 - 54,000; Full time

Job summary

CP Unlimited seeks a Case Manager to empower clients toward housing permanency by building collaborative relationships, coordinating services, and tracking progress toward goals.

You will conduct intakes, develop individualized plans, and work with shelter staff to ensure timely access to resources. Strong communication and crisis-response skills are essential.

Qualifications

• Bachelor’s degree in human services or related field.
• No experience required or one year in a human services program preferred.
• Demonstrate sensitivity to disenfranchised communities.
• Strong written and verbal communication skills.

Responsibilities

• Maintain a caseload of 25 clients.
• Interview and assess clients within 24 hours of admission.
• Develop individualized service plans with short- and long-term goals.
• Coordinate referrals for health care, job training, housing, and immigration services.
• Conduct intakes and bi-weekly plan reviews with clients.
• Monitor progress with weekly appointments and adjust plans accordingly.
• Advocate for clients with agencies to minimize barriers to services.
• Document visits, actions taken, and outcomes in files.

Skills

Case management

Communication skills

Interpersonal skills

Crisis management

Education

Bachelor's degree in human services

Tools

Microsoft Office

Job description

POSITION SUMMARY

Case Manager set clear, measurable goals to work towards housing permanency. Case Manager empowers clients to achieve their goals by creating a collaborative and supportive working relationship with clients based on empathy, accountability, and trust. Case Manager provides information, referrals, and coordinate services such as health care, job training, housing and immigration services, among others. Case Manager is responsible for developing strategies for engaging clients and creating awareness about services in the community and developing a path to re-housing.

POSITION DUTIES

• Case managers carry a caseload of 25 clients.
• Ensure that everyone assigned is personally interviewed, assessed, within 24 hours of admission.
• Conduct intakes and make assessments of residents’ needs and coordinate referrals as needed.
• Along with residents, develop individualized service plans with short- and long-term goals and review the plans bi-weekly
• Monitor compliance with goals through regular weekly scheduled appointments. ILP is reviewed with the residents on a bi-weekly basis.
• Maintain files in orderly fashion and up to date. Missing appts must be documented and remedy action to make up the appt as well.
• Work closely with shelter staff to enforce client’s rules and regulations
• Hold conferences with the clients when rules are broken or disregarded.
• Serve as an advocate with agencies and service providers to minimize barriers to clients receiving needed services.
• Follow up with referral sources to ensure that clients receive, and access necessary services in a timely manner. Accompany a client to an appt when necessary.
• Conduct apartment inspections to expedite re-housing.
• Coach clients in job prep, housing availability, social services and other areas as needed.
• Represent CP Unlimited at city and statewide coalitions, task forces and committees as assigned by supervisor
• Participate in trainings and meetings, case conferences and training seminars as indicated by Administration
• Comply with trainings as required by Department of Homelessness or Constructive Partnership Unlimited
• Perform other duties as assigned by the Case Work Supervisor

REQUIREMENTS

• Bachelor’s degree in human services (No experience required) or bachelor's degree in field outside of Human Services with one
  year experience in a Human service’s program or congregate setting.
• Demonstrate sensitivity and experience with and/or knowledge with disenfranchised communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, and individuals with mental health issues and homelessness.
• Experience with homeless population preferred
• Must have good written and oral communication skills
• Able to work under pressure, able to respond to a crisis, health or safety issue and take appropriate and immediate action
• Must be able to work flexible hours including evening and weekends
• Must be computer-literate and must have knowledge of Microsoft Office applications
• CPR/First Aid Required
• Narcan Certification required
• Bilingual – Spanish, French and French creole preferred