CASE MANAGER

Housing Options and Geriatric Association Resources Inc; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Housing Options and Geriatric Association Resources Inc is seeking a dedicated Case Manager to provide services for residents in transitional housing. You will carry a caseload of 25 clients, coordinate housing and employment goals, and ensure regulatory compliance with funders.

You will perform assessments within 48 hours of arrival, manage CARES data entries, referrals for emergency services, and collaborate with housing coordinators to support independent living plans.

Qualifications

• Bachelor's degree in social work or a related field is required.
• One year of social service experience or approved equivalent.
• Familiarities with evidence-based practices and trauma-informed care preferred.
• Excellent organizational, written, and verbal communication skills are preferred.

Responsibilities

• Provide case management services for clients in transitional housing and manage a caseload of 25 clients.
• Conduct an initial assessment within 48 hours of arrival at the facility.
• Initiate referrals for necessary emergency services and coordinate CARES data entry.
• Maintain CARES data and documentation in the Uniform Client Chart and ensure it is current.
• Assist clients with income and public benefits and establish connections to medical/mental health services.

Skills

Caseload management

Strong communication skills

Organizational skills

Cultural reflexivity

Education

Bachelor's degree in social work or related field

Job description

Job Description

7212

Case Manager

The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will have an assigned caseload of 25 cases. He/She will be responsible for successfully integrating each client's housing and employment goals and ensuring compliance with Win's contractual requirements with outside Funders.

Responsibilities

• Commits to using evidence-based practices (E.B.P.), Motivational Interviewing (MI), Trauma-Informed Care (T.I.C.), critical time intervention, and boundary setting to help clients achieve their goals.
• Must be able to conduct and complete an initial assessment of all the clients within 48 hours of arrival at the facility, such as Case Assessment Form, Initial Service Plan, and all initial intake documentation.
• Initiate referrals for necessary emergency services.
• Initiate/complete intake information (CARES data entry and supporting documentation) in the Uniform Client Chart.
• Ensures CARES data and supporting documents are printed and filed in designated sections in the client's chart.
• Conduct orientations with clients and review the facility rules, clients' rights, and responsibilities, grievance/complaint process, emergency disaster procedures, etc.
• Assist clients with the transition to assigned residential units and housekeeping items.
• Provide comprehensive case management, including crisis intervention, counseling, and other appropriate support services.
• Commit to using Evidence-Based Practices (E.B.P.), strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, boundary setting, and cultural reflexivity to help clients achieve their goals.
• Must be able to develop an Independent Living Plan (I.L.P.) for each client, which will define the client's goals in conjunction with the transitional housing income building specialists housing specialists, track progress against goals, make modifications, and ensure compliance with the I.L.P.
• Provide hands‑on training, coaching, and support to clients, and help create opportunities for practicing skills to enable clients to achieve their I.L.P. goals.
• Ensure clients understand and work towards meeting their responsibilities as outlined in the Client Acknowledgment Responsibility Form (C.A.R.F.).
• Maintain client data in the Uniform Client Chart.
• Ensure the CARES data entry and supporting documentation are always complete, accurate, and current.
• Assist clients in obtaining income and public benefits (i.e., Public Assistance, S.S.I., etc.).
• Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services, and other community resources.
• Must track referrals and follow up on each client's progress.
• Assess the job readiness of clients.
• Perform timely and accurate input of all required client information in the Uniform Client Chart, ensuring compliance with O.T.D.A. regulatory and D.H.S. contractual requirements. Collaborate with the Housing Coordinators to ensure clients are compliant in seeking permanent housing.
• Attend shelter meetings, agency-wide meetings, and staff training (onsite and offsite) as directed by the supervisor.
• Must work evenings, one Saturday each month, and holidays as scheduled.
• Prepare all mandated reporting as the supervisor, contract, and funding agencies require.
• Conduct weekly client unit inspections and review findings with the client and supervisor.
• Perform other related duties as needed.

Essential Functions

• Must be able to ascend/descend stairs in the assigned building.
• Must escort clients to appointments as needed, including apartment viewings.

Qualification

• Must be committed to H.O.G.A.R.'s mission, vision, and values.
• Bachelor's degree in social work or a related field is required.
• One (1) year of social service experience or approved equivalent.
• Familiarities with E.B.P., such as strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, boundary setting, and cultural reflexivity preferred.
• Familiarity with entitlement systems and procedures is preferred.
• Experience with standardized assessment tools preferred.
• Excellent organizational, written, and verbal communication skills are preferred.