Case Manager - Drop-In Center MLK - (FT or PT)

Exceptional Dental; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Exceptional Dental seeks a dedicated Case Manager to provide high‑quality case management for homeless individuals and families pursuing permanent housing. You will coordinate assessments, develop individualized service plans, and act as the central contact for 15–20 participants.

Under the Program Manager, you will conduct assessments, facilitate housing stability goals, and arrange health and social services while supporting employment and educational opportunities.

Qualifications

• Ability to conduct initial and quarterly psychosocial assessments to develop and implement an individualized service plan with participants.
• Collaborate with participants to maintain housing stability goals.
• Develop professional relationships with program participants and manage a caseload of 15–20 participants.
• Provide outreach, housing navigation, and housing location services.
• Conduct regular face-to-face visits and home visits once housed.
• Link participants to health, mental health, and substance use services as needed.
• Assist participants with obtaining employment, benefits, and educational opportunities.
• Assist with treatment regimens and appointments with health providers.
• Help access mainstream benefits (Medical, GR, SSI, etc.).
• Apply harm reduction, client-focused and strengths-based interventions.

Responsibilities

• Provide high-quality case management to homeless individuals and families eligible for permanent housing.
• Serve as central contact point for 15–20 participants under the Housing program.
• Conduct initial and quarterly psychosocial assessments to guide service plans.
• Coordinate outreach, housing navigation, and housing location services.
• Perform regular visits and home visits as participants secure housing.
• Link clients to health, mental health, and substance use services as needed.
• Assist with employment, benefits, and educational opportunities.

Skills

Assessment skills

Housing navigation

Caseload management

Outreach

Home visits

Health linkage

Employment/benefits education

Harm reduction approach

Education

Associates degree

Bachelor’s degree preferred

Job description

Job Description

Are you looking to do meaningful and impactful work in the world with people you enjoy? Are you well-organized and a strategic problem solver, with an enthusiasm for owning and driving projects forward? Do you enjoy leading teams to accomplish meaningful goals? If so, we are looking for you to join our team as a Case Manager.

WHO WE ARE:

Our mission-driven organization focuses on doing meaningful and impactful work in the world. We believe that healthcare, housing, and a strong support network are crucial for everyone to thrive. And, it is our passion here to ensure that everyone has access to these essential services and support.

OUR CORE VALUES:

• Dedication– We give our best and go above and beyond each and every day-to-day.
• Collaboration– We work together as one team and respect our differences.
• Honesty– We build relationships based on loyalty and trust.
• Innovation– We experiment with new ways and methods to provide quality services.
• Curiosity– We look at different angles to ask why? And how?

What we are looking for:

Under the direction of our Program Manager, the Case Manager provides high-quality case management services to homeless individuals and families (participants) eligible for permanent housing through the Housing program. The Case Manager shall serve as the central point of contact for 15-20 participants.

Job requirements

Experience, knowledge, skills, and abilities you should possess:

• Able to conduct initial and quarterly psychosocial assessments to develop and implement an individualized service plan, in collaboration with our program participants, based on the information gathered through the utilization of the psychosocial assessment.
• Collaborate with participants to maintain housing stability goals.
• Develop professional relationships with the program participants and maintain a caseload of 15-20 participants.
• Provide outreach, housing navigation, and housing location services.
• Conduct regular “face-to-face” visits at indoor and outdoor locations per comfort level and current needs of the program participants. Once the participant is housed, conduct regular home visits.
• Ensure that participants are linked to health, mental health, and substance use services as needed.
• Assist participants with obtaining employment, and/or establishing benefits, and/or educational opportunities.
• Assist program participants with maintaining treatment regimens including accompanying participants to appointments with physical health, mental health, and other care providers as needed.
• Assist participants in gaining access to mainstream benefits, including but not limited to Medical, GR, SSI, etc.
• Utilize a harm reduction, “client-focused” and strengths-based intervention and treatment model.

Qualifications:

• Dedicated to the mission, vision, and values of our organization.
• Associates degree, preferably a Bachelors degree
• Experience 1-2 years in case management or behavior health

• Knowledge of surrounding poverty, homelessness, and social factors related to each dynamic.
• Ability to understand the needs of homeless people with disabilities and to develop collaborative goals towards greater self-sufficiency and independence in the larger community.
• Ability to work a flexible schedule, including some evenings and weekends.
• Knowledgeable about services for homeless individuals and families throughout Los Angeles County.
• Knowledge of challenges associated with homelessness, including chemical dependency, mental disorders, physical health concerns, violence, and isolation.
• Reliable transportation, Valid California Driver’s License, Auto Insurance.