Case Manager - Intrepid Staffing - Austin - Marshalling Yard

Endeavors; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Endeavors in Austin seeks a Case Manager to apply professional judgment in crisis situations while ensuring compliance with state and federal standards. You will monitor a caseload, establish program goals, and advocate for services to help clients cope.

Responsibilities include coordinating referrals, conducting eligibility interviews, developing intake plans, meeting clients regularly, planning life management classes, mentoring on daily skills, completing discharge plans, and maintaining

Qualifications

• Bachelor's or undergraduate degree in Social Work, Psychology, Criminal Justice, Sociology or related field.
• Graduate degree preferred for advanced roles.
• Experience in crisis intervention or related social services is beneficial.

Responsibilities

• Coordinate referrals, service planning and documentation of services for assigned caseload.
• Interviews applicants to determine eligibility for program enrollment and establish program goals.
• Develops client intake and case plans; completes necessary paperwork and social history weekly.
• Meets regularly with clients to discuss progress and maintains accurate records; monitors behavior and attendance.
• Plans, coordinates, and/or facilitates life management classes and mentors clients on daily skills.
• Refer clients to appropriate programs or agencies per the program plan.
• Completes discharge plans and transfers files to non-active status.
• Meet deadlines; adhere to federal and state regulatory guidelines and standards.
• Maintain a caseload per agency policies and procedures; participate in professional development.
• Maintain confidentiality in all areas of service population and operations.
• Demonstrate exceptional customer service to support the mission.

Skills

Spanish/English bilingual

Strong communication

Documentation accuracy

Education

Bachelor's or undergraduate degree in Social Work/ Psychology/ Criminal Justice/ Sociology or related field

Graduate degree preferred

Job description

Job Purpose

The Case Manager is responsible for using sound professional judgment and best practices to ensure quality case management services are provided to the service population especially in crisis situations while maintaining compliance with established state and federal standards. Monitors assigned caseload of clients participating in a short-term life management program; establishes program plan/goals and evaluates client's progress by conducting routine meetings with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment.

• Coordinate referrals, service planning and documentation of services for assigned caseload.
• Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtains pertinent information and establish program goals for eligible clients; refers applicants to other agencies if not appropriate for program.
• Develops client intake and case plans for clients; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate; completes social history on new clients each week.
• Meets regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same; monitors client behavior, group attendance, medication and movement; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
• Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.
• Consistently serves as a mentor and provides positive examples of proper hygiene, personal appearance, records retention, budget planning, scheduling, etc.
• Refers clients to appropriate programs or other agencies based on clients’ needs and in accordance with their program plan.
• Completes discharge plans of clients exiting the program; transfers file contents to non-active file.
• Meet all deadlines required by program supervisor and partners.
• Meet all federal and state regulatory guidelines and standards that are applicable to this position.
• Maintain a caseload in accordance with agency policies and procedures contract standards.
• Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
• Maintain a minimum number of weekly contacts with clients.
• Engage and involve client in the casework process.
• Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
• Compile, prepare, submit and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements.
• Participate in weekly case staffing with case managers.
• Maintain confidentiality in all areas of the service population and program operations.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities".

Job Purpose

The Case Manager is responsible for using sound professional judgment and best practices to ensure quality case management services are provided to the service population especially in crisis situations while maintaining compliance with established state and federal standards. Monitors assigned caseload of clients participating in a short-term life management program; establishes program plan/goals and evaluates client's progress by conducting routine meetings with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment.

Essential Job Responsibilities

• Coordinate referrals, service planning and documentation of services for assigned caseload.
• Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtains pertinent information and establish program goals for eligible clients; refers applicants to other agencies if not appropriate for program.
• Develops client intake and case plans for clients; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate; completes social history on new clients each week.
• Meets regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same; monitors client behavior, group attendance, medication and movement; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
• Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.
• Consistently serves as a mentor and provides positive examples of proper hygiene, personal appearance, records retention, budget planning, scheduling, etc.
• Refers clients to appropriate programs or other agencies based on clients’ needs and in accordance with their program plan.
• Completes discharge plans of clients exiting the program; transfers file contents to non-active file.
• Meet all deadlines required by program supervisor and partners.
• Meet all federal and state regulatory guidelines and standards that are applicable to this position.
• Maintain a caseload in accordance with agency policies and procedures contract standards.
• Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
• Maintain a minimum number of weekly contacts with clients.
• Engage and involve client in the casework process.
• Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
• Compile, prepare, submit and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements.
• Participate in weekly case staffing with case managers.
• Maintain confidentiality in all areas of the service population and program operations.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities".

Qualifications

ESSENTIAL QUALIFICATIONS:

EDUCATION: Required- 4-year Bachelor's or undergraduate degree from an accredited Program/university, preferably in one of the following areas: Social Work, Psychology, Criminal Justice, Sociology or related field of study. Preferred- Graduate degree from accredited program/university in a related field.

EXPERIENCE: 1+ year related experience and/or training including experience working in Crisis intervention. Proficiency in Spanish/English (written and spoken language skills), required. Preferred experience in working in a social or public service environment with case management experience.

CERTIFICATIONS: Must have National Incident Management System (NIMS) Core Curriculum Courses. IS-100.C: Introduction to the Incident Command System,ICS 100 IS-0200.c Basic Incident Command System for Initial Response,ICS 200 IS-700.B: An Introduction to the National Incident Management System IS-800.D: National Response Framework, An Introduction

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

LICENSES: Driver’s License with a clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Eligible to receive, pass, and maintain security investigation background check – initiated by the National Background Investigations Bureau. Must be a U.S. citizen or a Lawful Permanent Resident.

Pass a criminal history screen, including state and local child protection agency registries;

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [e-mail] or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [e-mail]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.