Case Manager

Church World Service; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

403 (b) Retirement Plan

Medical, Dental and Vision Insurance

Paid Time Off

Holidays

Sick Days

Life Insurance

Disability Insurance

EAP

Health Savings Account

Flexible Spending Accounts

Job summary

Church World Service in Houston is seeking a Case Manager to provide comprehensive case management for refugees, SIV holders, and other ORR-eligible newcomers. You will develop individualized service plans, connect clients to resources, and advocate with providers to ensure access to services and stability.

The role requires collaboration with program teams, strong organizational and communication skills, and the ability to work in a multicultural environment; bilingual skills are strongly

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–4 years’ experience working with refugees or immigrants in case management.
• Proficiency in MS Office Suite (Word and Excel) and internet applications.

Responsibilities

• Provide in-depth case management services to refugees, SIV holders, and ORR-eligible newcomers.
• Collaborate with program team to ensure coordinated service delivery.
• Develop individualized service plans and support navigation of resources.
• Advocate with local providers to ensure equitable access to services.
• Build and maintain relationships with health and mental health providers.
• Provide trainings to service providers to enhance cultural competency.
• Organize workshops and group sessions on literacy, stress management, and well-being.
• Ensure accurate case file documentation and data entry.
• Travel regularly within the service delivery area for home visits and meetings.

Skills

Bilingual in English and refugee lang.

Organizational skills

Excellent communication skills

Multicultural environment adaptability

Computer literacy

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

This role will help with the success and support Place of Initial Resettlement (PIR) program within CWS Houston.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The purpose of this position is to provide comprehensive case management services that empower newcomers to successfully integrate into their communities. By delivering individualized support, connecting clients to essential resources, and facilitating access to higher levels of care when needed, the Case Manager plays a critical role in helping refugees achieve stability and long-term self-sufficiency.

Responsibilities

• Provide in-depth case management services to refugees, SIV holders, and other ORR-eligible newcomers.
• Collaborate with other program team to ensure coordinated and seamless service delivery.
• Work with clients to develop individualized, achievable service plans and support them in navigating resources and programs to address barriers to resettlement and self-sufficiency.
• Advocate on behalf of clients with local service providers and community agencies to strengthen referral systems and ensure equitable access to services.
• Build and maintain relationships with health and mental health providers to expand access and improve culturally responsive care for clients.
• Provide technical assistance and cultural competency trainings to service providers to enhance their capacity to serve populations.
• Explore and develop tailored programming and innovative opportunities to support families facing unique challenges in their resettlement journey.
• Conduct regular assessments and monitor client progress to ensure goals are met, resources are utilized effectively, and service plans are updated as needed.
• Organize workshops and group sessions for clients to promote stability, health, and wellness, with topics such as literacy, stress management, self-care, women’s health, and family well-being.
• Ensure accurate and timely case file documentation and data entry in accordance with program and compliance requirements.
• Travel regularly within the service delivery area for home visits, agency meetings, and provider coordination.
• Actively participate in team meetings, training, and staff development activities to strengthen program delivery.
• Perform other duties as assigned.

Qualifications

Education and Experience:

• Bachelor’s degree or equivalent experience in lieu of degree.
• 3-4 years’ experience working with refugees or immigrants, and previous case management experience.

Other Skills

• Strongly preferred that candidates are bilingual in English and a refugee language.
• The successful candidate must be computer literate, with proficiency in MS Office Suite (Word and Excel) and internet applications.
• Exceptional organizational and time management skills are required .
• Excellent communication skills are essential, including an ability to communicate in a trauma-informed, positive, caring, and professional manner, demonstrating respect and empathy.
• Ability to work in a multi-cultural environment required .

Special Requirements

The job will require reference checks, standard criminal background checks, and motor vehicle background checks.

Benefits

CWS offers a competitive benefits package that includes:

• 403 (b) Retirement Plan
• Medical, Dental and Vision Insurance
• Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
• 14 Official Holidays
• 12 Sick Days Off (Accrued monthly)
• Life Insurance and AD&D
• Long Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts