Case Manager

Griffith Law Group PLLC; Franklin (TN); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

Medical insurance

401k retirement plan

Quarterly in-office reward events

Vacation

Job summary

GriffithLaw seeks a Case Manager to join its growing team in Franklin, TN, with offices in Cool Springs, Murfreesboro, and Clarksville. The ideal candidate will help clients through personal injury litigation, maintain timely communication, and support a smooth case workflow.

We value honesty, integrity, excellent client service, and a team-first attitude. 1–2 years of experience is preferred but not required; strong empathy and organizational skills are essential.

Qualifications

• 1-2 years of personal injury experience preferred but not required.
• Excellent client communication and empathy required.
• Strong organizational and multitasking abilities.

Responsibilities

• Set up case in case management system: establish claims, send letters of representation, obtain medical bills and records, investigate incident, and instruct clients on next steps.
• Serve as lead point of contact for clients; update them at least every 30 days on treatment and case status.
• Request and review medical bills/records; maintain organized electronic folders.
• Scan, save, and file all correspondence and documents in dedicated folders.
• Coordinate with insurance adjusters on case status, negotiate offers, and inform the client of settlement prospects.
• Set up subrogation, verify balances, and handle liens and settlement payments.
• Answer phones, conduct intakes, and schedule potential client meetings when needed.

Skills

Phone etiquette

Communication

Productivity

Quick learner

Empathy

Enthusiastic

Team player

Job description

GriffithLaw is seeking a Case Manager to join our growing team. We are looking for a warm, good-hearted person who aligns with our core values: Honesty and Integrity, Excellent Client Communication, Superior Legal Service, and Team-First Attitude. Please note we are looking for applicants to fill all our offices: Cool Springs, Murfreesboro, and Clarksville!

We are looking for someone motivated to help people and learn the ins and outs of personal injury litigation.

QUALIFICATIONS:

• 1-2 years of personal injury experience preferred but not required

LOCATION: Franklin, TN

SKILLS AND ABILITIES:

• Exceptional phone etiquette
• Great communication skills
• Productive mentality
• Ability to catch on quickly
• Sympathy and empathy
• Considerate and enthusiastic personality
• A team player mindset

JOB DUTIES:

• Set up case in case management system including but not limited to setting up claims, sending out letters of representation, requesting first round of medical bills and records, investigating incident, and instructing client on the next steps of the case. Request any other documents (police report, dash cam/body cam, surveillance video) necessary.
• Lead point of contact for client. Communicate with client at least every 30 days regarding treatment status, case status, and obtaining necessary documents.
• Request medical bills/records. Review medical bills/records for completion and issues. Keep bills/records organized in an electronic folder.
• Scan, download and save all correspondence, photos, records, bills, documents, and pleadings in specific folders.
• Work with insurance company adjuster on case status, and negotiations. Draft demand letters and track all offers and demands. Update client on status of negotiations and potential case value/net settlement.
• Set up subrogation claims. Verify final subrogation balances and request reductions. Verify medical balances and negotiate liens. Request operating checks and mail out payment and correspondence to providers. Request settlement checks and complete all settlement procedure items.
• Answer phones and speak with potential new clients, clients, adjusters, medical providers, and attorney. Answer questions as you are able, and relay messages to the attorney for additional information. If necessary, complete intakes and schedule potential new client meetings.

The salary for this full-time position is adequate with experience and ranges from $55,000 to $70,000.

• bonus opportunities
• medical insurance
• 401k retirement plan
• quarterly in-office reward events
• vacation