Case Manager

GRIFFITH LAW GROUP; Franklin (TN); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

Medical insurance

401k retirement plan

Quarterly in-office reward events

Vacation

Job summary

GriffithLaw is seeking a Case Manager to join our team in Franklin, TN. We value honesty, integrity, excellent client communication, superior legal service, and a team-first attitude.

The role supports all office locations—Cool Springs, Murfreesboro, and Clarksville—while helping clients navigate personal injury matters and coordinate with medical providers and insurers.

Qualifications

• 1–2 years of personal injury experience preferred but not required.
• Client and medical provider interaction experience is a plus.

Responsibilities

• Set up case in case management system with claims, letters of representation, and medical records requests.
• Serve as lead point of contact for clients, providing status updates at least every 30 days.
• Request and review medical bills/records; organize documents electronically.
• Scan and file all correspondence, photos, and pleadings in designated folders.
• Coordinate with insurance adjusters; draft demand letters and track offers/demands.
• Set up subrogation and verify balances; handle lien negotiations and settlement items.
• Answer calls, qualify potential clients, complete intakes, and schedule meetings.

Skills

Exceptional phone etiquette

Great communication skills

Productive mentality

Ability to catch on quickly

Sympathy and empathy

Considerate and enthusiastic

Team player mindset

Job description

GriffithLaw is seeking a Case Manager to join our growing team. We are looking for a warm, good-hearted person who aligns with our core values: Honesty and Integrity, Excellent Client Communication, Superior Legal Service, and Team-First Attitude. Please note we are looking for applicants to fill all our offices: Cool Springs, Murfreesboro, and Clarksville!

We are looking for someone motivated to help people and learn the ins and outs of personal injury litigation.

QUALIFICATIONS:

• 1-2 years of personal injury experience preferred but not required

LOCATION: Franklin, TN

SKILLS AND ABILITIES:

• Exceptional phone etiquette
• Great communication skills
• Productive mentality
• Ability to catch on quickly
• Sympathy and empathy
• Considerate and enthusiastic personality
• A team player mindset

JOB DUTIES:

• Set up case in case management system including but not limited to setting up claims, sending out letters of representation, requesting first round of medical bills and records, investigating incident, and instructing client on the next steps of the case. Request any other documents (police report, dash cam/body cam, surveillance video) necessary.
• Lead point of contact for client. Communicate with client at least every 30 days regarding treatment status, case status, and obtaining necessary documents.
• Request medical bills/records. Review medical bills/records for completion and issues. Keep bills/records organized in an electronic folder.
• Scan, download and save all correspondence, photos, records, bills, documents, and pleadings in specific folders.
• Work with insurance company adjuster on case status, and negotiations. Draft demand letters and track all offers and demands. Update client on status of negotiations and potential case value/net settlement.
• Set up subrogation claims. Verify final subrogation balances and request reductions. Verify medical balances and negotiate liens. Request operating checks and mail out payment and correspondence to providers. Request settlement checks and complete all settlement procedure items.
• Answer phones and speak with potential new clients, clients, adjusters, medical providers, and attorney. Answer questions as you are able, and relay messages to the attorney for additional information. If necessary, complete intakes and schedule potential new client meetings.

The salary for this full-time position is adequate with experience and ranges from $55,000 to $70,000.

• bonus opportunities
• medical insurance
• 401k retirement plan
• quarterly in-office reward events
• vacation