Personal Injury Case Manager | Client Advocate & Benefits

Griffin Law Group; Franklin (TN); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

Medical insurance

401k retirement plan

Quarterly in-office reward events

Vacation

Job summary

GriffithLaw in Franklin, TN is seeking a dedicated Case Manager to support a growing personal injury team. This full-time role includes setting up cases, coordinating with clients, reviewing medical bills, and liaising with insurers to advance settlements.

The ideal candidate has 1-2 years of personal injury exposure or a strong willingness to learn, exceptional communication, and a team-first attitude. Location includes multiple offices in Cool Springs, Murfreesboro, and Clarksville.

Qualifications

• 1-2 years of personal injury experience preferred but not required

Responsibilities

• Set up case in case management system including setting up claims, sending out letters of representation, requesting first round of medical bills and records, investigating incident, and instructing client on next steps.
• Lead point of contact for client. Communicate with client at least every 30 days regarding treatment status, case status, and obtaining necessary documents.
• Request medical bills/records. Review medical bills/records for completion and issues. Keep bills/records organized in an electronic folder.
• Scan, download and save all correspondence, photos, records, bills, documents, and pleadings in specific folders.
• Work with insurance company adjuster on case status, and negotiations. Draft demand letters and track all offers and demands. Update client on status of negotiations and potential case value/net settlement.
• Set up subrogation claims. Verify final subrogation balances and request reductions. Verify medical balances and negotiate liens. Request operating checks and mail out payment and correspondence to providers. Request settlement checks and complete all settlement procedure items.
• Answer phones and speak with potential new clients, clients, adjusters, medical providers, and attorney. Answer questions as you are able, and relay messages to the attorney for additional information. If necessary, complete intakes and schedule potential new client meetings.

Skills

Phone etiquette

Communication

Productive mindset

Quick learner

Empathy

Enthusiastic personality

Team player

Job description

GriffithLaw in Franklin, TN is seeking a dedicated Case Manager to support a growing personal injury team. This full-time role includes setting up cases, coordinating with clients, reviewing medical bills, and liaising with insurers to advance settlements.

The ideal candidate has 1-2 years of personal injury exposure or a strong willingness to learn, exceptional communication, and a team-first attitude. Location includes multiple offices in Cool Springs, Murfreesboro, and Clarksville.