Personal Injury Case Manager — Client-First Legal Team

Griffith Law Group PLLC; Franklin (TN); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

Medical insurance

401k retirement plan

Quarterly in-office reward events

Vacation

Job summary

GriffithLaw seeks a Case Manager to join its growing team in Franklin, TN, with offices in Cool Springs, Murfreesboro, and Clarksville. The ideal candidate will help clients through personal injury litigation, maintain timely communication, and support a smooth case workflow.

We value honesty, integrity, excellent client service, and a team-first attitude. 1–2 years of experience is preferred but not required; strong empathy and organizational skills are essential.

Qualifications

• 1-2 years of personal injury experience preferred but not required.
• Excellent client communication and empathy required.
• Strong organizational and multitasking abilities.

Responsibilities

• Set up case in case management system: establish claims, send letters of representation, obtain medical bills and records, investigate incident, and instruct clients on next steps.
• Serve as lead point of contact for clients; update them at least every 30 days on treatment and case status.
• Request and review medical bills/records; maintain organized electronic folders.
• Scan, save, and file all correspondence and documents in dedicated folders.
• Coordinate with insurance adjusters on case status, negotiate offers, and inform the client of settlement prospects.
• Set up subrogation, verify balances, and handle liens and settlement payments.
• Answer phones, conduct intakes, and schedule potential client meetings when needed.

Skills

Phone etiquette

Communication

Productivity

Quick learner

Empathy

Enthusiastic

Team player

Job description

GriffithLaw seeks a Case Manager to join its growing team in Franklin, TN, with offices in Cool Springs, Murfreesboro, and Clarksville. The ideal candidate will help clients through personal injury litigation, maintain timely communication, and support a smooth case workflow.

We value honesty, integrity, excellent client service, and a team-first attitude. 1–2 years of experience is preferred but not required; strong empathy and organizational skills are essential.