Case Manager

Posterity Group LLC; Derwood (MD); Sur place; USD 52 000 - 74 000; Plein temps

Résumé du poste

Posterity Group LLC, a veteran-owned small business, is staffing a Case Manager for its Rockville, MD headquarters. The role focuses on intake, care coordination, and service-planning to support veterans in navigating benefits, housing, transportation, and healthcare services.

The Case Manager will coordinate referrals, monitor care transitions, and liaise with providers and families, ensuring closed-loop documentation and timely authorizations while avoiding psychotherapy or clinical services

Qualifications

• Bachelor’s degree in social work, psychology, rehabilitation, public health, nursing, human services or a related field.
• Two years of healthcare, disability, behavioral-health or community-services experience.
• Proficiency with electronic records and referral-management systems.

Responsabilités

• Conduct comprehensive intake and social-needs screening.
• Develop and maintain individualized service-coordination plans.
• Schedule and track internal and external referrals.
• Coordinate insurance authorizations, benefits and appointment follow-up.
• Identify transportation, housing, food, caregiving, legal and financial barriers.
• Facilitate communication among providers, patients, families, schools and community agencies.
• Track emergency-department visits, hospital discharges and care transitions.
• Escalate clinical concerns to licensed personnel.

Connaissances

Care coordination

Communication

Intake

Resource navigation

Formation

Bachelor’s degree in social work, psychology, rehabilitation, public health, nursing, human services or a related field

Outils

Electronic health records

Description du poste

Description

Posterity Group LLC is a veteran owned, service-disabled small business, headquartered in Rockville, MD, that specializes in federal government contracting and staffing. We are cultivating a WARP Multidisciplinary Clinic and looking to staff Case Manager to provide their services to veterans in our Rockville, MD headquarters. The Case Manager is expected to perform the following:

• Conduct comprehensive intake and social-needs screening.
• Develop and maintain individualized service-coordination plans.
• Schedule and track internal and external referrals.
• Coordinate insurance authorizations, benefits and appointment follow-up.
• Identify transportation, housing, food, caregiving, legal and financial barriers.
• Facilitate communication among providers, patients, families, schools and community agencies.
• Track emergency-department visits, hospital discharges and care transitions.
• Conduct outreach to patients at risk of disengagement.
• Prepare cases for interdisciplinary conferences.
• Maintain resource directories and closed-loop referral documentation.
• Support discharge and follow-up coordination.
• Escalate clinical concerns to licensed personnel.
• Avoid providing psychotherapy, diagnosis or licensed clinical services unless separately qualified.

Requirements

Minimum qualifications

• Bachelor’s degree in social work, psychology, rehabilitation, public health, nursing, human services or a related field.
• Two years of healthcare, disability, behavioral-health or community-services experience.
• Demonstrated knowledge of benefits, community resources and care coordination.
• Proficiency with electronic records and referral-management systems.

Preferred qualifications

• Master’s degree or relevant professional license.
• Certified Case Manager, Accredited Case Manager or comparable credential.
• Experience with VA Community Care, Medicare, Medicaid, commercial insurance or school systems.
• Bilingual or multilingual capability.
• Experience serving Veterans, children or individuals with disabilities.

Performance indicators

• Closed-loop referral completion.
• Appointment attendance and engagement.
• Authorization and transition timeliness.
• Reduction in avoidable gaps in care.
• Resource connection success.
• Patient and family satisfaction