Case Manager

Posterity Group; Derwood (MD); Vor Ort; USD 52.000 - 74.000; Vollzeit

Zusammenfassung

Posterity Group LLC, a veteran-owned service-disabled small business headquartered in Rockville, MD, is staffing a Case Manager to serve veterans at our Rockville headquarters. The role includes intake screening, care coordination planning and managing referrals to ensure timely access to benefits and services.

This position emphasizes collaboration with providers, families, and community agencies. The ideal candidate holds a bachelor’s degree in a related field, with 2+ years in healthcare or

Qualifikationen

• Must have bachelor’s degree in social work, psychology, rehabilitation, public health, nursing, human services or related field.
• Two years of healthcare, disability, behavioral-health or community-services experience.
• Proficiency with benefits knowledge, community resources and care coordination.
• Proficiency with electronic records and referral-management systems.

Aufgaben

• Conduct comprehensive intake and social-needs screening.
• Develop and maintain individualized service-coordination plans.
• Schedule and track internal and external referrals.
• Coordinate insurance authorizations, benefits and appointment follow-up.
• Identify barriers to transportation, housing, food, caregiving, legal and financial needs.
• Facilitate communication among providers, patients, families, schools and community agencies.
• Track emergency-department visits, hospital discharges and care transitions.
• Prepare cases for interdisciplinary conferences.
• Maintain resource directories and closed-loop referral documentation.
• Support discharge and follow-up coordination.
• Escalate clinical concerns to licensed personnel.
• Avoid providing psychotherapy, diagnosis or licensed clinical services unless separately qualified.

Kenntnisse

Care coordination

Referral management

Electronic health records

Bilingual

VA/Medicare knowledge

Ausbildung

Bachelor’s degree in social work or related field

Master’s degree or professional license

Tools

Electronic records systems

Referral-management software

Jobbeschreibung

Description

Posterity Group LLC is a veteran owned, service-disabled small business, headquartered in Rockville, MD, that specializes in federal government contracting and staffing. We are cultivating a WARP Multidisciplinary Clinic and looking to staff Case Manager to provide their services to veterans in our Rockville, MD headquarters. The Case Manager is expected to perform the following:

• Conduct comprehensive intake and social-needs screening.
• Develop and maintain individualized service-coordination plans.
• Schedule and track internal and external referrals.
• Coordinate insurance authorizations, benefits and appointment follow-up.
• Identify transportation, housing, food, caregiving, legal and financial barriers.
• Facilitate communication among providers, patients, families, schools and community agencies.
• Track emergency-department visits, hospital discharges and care transitions.
• Conduct outreach to patients at risk of disengagement.
• Prepare cases for interdisciplinary conferences.
• Maintain resource directories and closed-loop referral documentation.
• Support discharge and follow-up coordination.
• Escalate clinical concerns to licensed personnel.
• Avoid providing psychotherapy, diagnosis or licensed clinical services unless separately qualified.

Requirements

Minimum qualifications

• Bachelor’s degree in social work, psychology, rehabilitation, public health, nursing, human services or a related field.
• Two years of healthcare, disability, behavioral-health or community-services experience.
• Demonstrated knowledge of benefits, community resources and care coordination.
• Proficiency with electronic records and referral-management systems.

Preferred qualifications

• Master’s degree or relevant professional license.
• Certified Case Manager, Accredited Case Manager or comparable credential.
• Experience with VA Community Care, Medicare, Medicaid, commercial insurance or school systems.
• Bilingual or multilingual capability.
• Experience serving Veterans, children or individuals with disabilities.

Performance indicators

• Closed-loop referral completion.
• Appointment attendance and engagement.
• Authorization and transition timeliness.
• Reduction in avoidable gaps in care.
• Resource connection success.
• Patient and family satisfaction