Case Manager

The Chronicle Of Higher Education, Inc.

Conway (SC)

On-site

USD 50,000 - 55,000

Full time

14 days+

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Job summary

Coastal Carolina University is seeking a Case Manager in the Office of Accessibility and Disability Services to manage day-to-day accommodation cases from intake through follow-up. This role emphasizes case coordination, student engagement, documentation integrity, and continuity of care, with a time-limited, benefits-eligible appointment.

The position requires a bachelor’s degree and experience with confidential information, with preferred backgrounds in education, disability services, or

Qualifications

Bachelor’s degree required and experience handling confidential information.
Preferred: degree in education, disability services, social work, or related field; higher education experience.

Responsibilities

Case Management & Student Engagement: be primary contact for students and staff; manage ADS email; schedule initial meetings; track progress in Accommodate.
Workflow management: handle intake, routing of accommodation requests; maintain compliant case notes.
Compliance Support: ensure documentation is complete; support service animal processes; escalate complex cases; support audit readiness.
Outreach and Education: engage with prospective students during tours and orientation; assist with bridge programming.

Skills

Confidential information handling

Communication

Education

Bachelor’s degree

Bachelor’s degree in education, disability services, social work, or related field

Job description

Posting Details

Internal Title: Case Manager

Department: Office of Accessibility and Disability Services

Position Type: TLB - Time Limited - Benefits

Full or Part Time: Full-Time

Basis: N/A - Time Limited

Hours per week: 37.5

Normal work days: Monday, Tuesday, Wednesday, Thursday, Friday

Normal work hours: M-TH: 8:00 AM – 5:00 PM & F: 8:00 AM – 12:30 PM

Case Manager

Coastal Carolina University is currently accepting applications for the following temporary position: Case Manager in the Office of Accessibility and Disability Services.

The ADS Case Manager is a professional-level role responsible for managing the day-to-day flow of student accommodation cases from intake through follow-up. While the role may be physically located at or near the front desk, it is not clerical or administrative in scope. Instead, the position centers on case coordination, student engagement, documentation integrity, and continuity of care.

Deadline to apply: August 19, 2026.

Required Qualifications

A bachelor’s degree. Experience working with confidential information.

Preferred Qualifications

Bachelor’s degree in a relevant field such as education, disability services, social work, or other related discipline. Experience in higher education, disability services, or other academic setting.

Duties include, but are not limited to:

Case Management & Student Engagement: Serve as the primary point of contact for students, visitors, faculty and staff entering ADS. Manage ADS email account and ensure all inquiries are routed to appropriate staff. Coordinate and schedule initial connection meetings. Track case progression, follow-ups, and outcomes in Accommodate software. Conduct proactive check-ins with registered students. Support students with newly diagnosed disabilities through structured outreach.
Workflow management & Operational Efficiency: Manage intake and routing of accommodation requests. Maintain accurate, timely, and compliant case notes. Ensure cases are not stalled and improve overall service responsiveness.
Compliance Support: Ensure required documentation is complete and appropriately sourced. Support Emotional Support Animal and service animal processes in alignment with policy. Escalate complex or high-risk cases to coordinators or leadership. Contribute to audit readiness and documentation consistency.
Outreach and Education: Engage with prospective students and families during tours and orientation. Assist with bridge programming and transition. Provide support for limited programming related to disability awareness and access.

Time Limited position with benefits. (NS01487P/TL5861) Salary:$50,000.00 – $55,000.00 (Maximum). Normal work hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m. and Friday 8:00 a.m. to12:30 p.m. Must be flexible to meet the special scheduling needs of the university. Able to work evenings and weekends through the year as needed. Able to attend overnight conferences.

Coastal Carolina University is a public comprehensive liberal arts institution located in Conway, South Carolina, just nine miles from the Atlantic coastal resort city of Myrtle Beach. Coastal Carolina University enrolls over 12,000 students from 48 states and 53 nations. The University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the baccalaureate and master’s degrees of national and/or regional significance in the arts and sciences, business, humanities, education, and health and human services, a specialist degree in instructional technology, and PhD degrees in marine science: coastal and marine systems science and education sciences.

The University provides equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, citizenship status, national origin, or because an employee or applicant for employment is an individual with a disability or a disabled veteran, an Armed Forces service medal veteran, a recently separated veteran, or an active-duty wartime or campaign badge veteran, or other “protected veteran,” as defined by law. Coastal Carolina University is an EO/AA employer.

Knowledge, Skills & Abilities

Knowledge of ADA, Section 504, FERPA and other laws related to students with disabilities. Strong customer service and interpersonal skills; ability to establish and maintain relationships with students, faculty, and staff; excellent verbal and written communication, and computer skills; proficiency in Microsoft Office suite.

Subject to Drug/Alcohol Testing Guidelines

Subject to Credit Check

Working Conditions

Direct contact with students, their family, faculty, and staff. Able to work evenings and weekends through the year as needed. Able to attend overnight conferences.

Job Duties

(No additional content).

Supplemental Questions

* What is your highest level of education completed?
- High School Diploma or GED
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctoral
* Do you have experience with confidential information?
- Yes
- No
* Do you have experience managing a case load of students in a higher education, healthcare, counseling, social services, or disability services setting?
- Yes
- No
* Do you have experience documenting student interactions, referrals, or case notes in a case management or record-keeping system?
- Yes
- No
* Have you coordinated support services a month multiple stakeholders (e.g. students, faculty, staff, healthcare providers, or community resources)?
- Yes
- No