Case Manager

Alliant Human Capital; Chicago (IL); On-site; USD 45,000 - 50,000; Full time

Job summary

PBMR in Chicago, IL seeks a Case Manager to support a caseload of up to fifteen participants, helping them become productive, active community members through employment support, life skills training, crisis intervention, advocacy, and referrals.

Qualifications include a Bachelor's degree in Human Services or equivalent, at least 3 years working with at‑risk youth, strong interpersonal and written communication skills, plus proficiency with MS Office.

Qualifications

• Bachelor's degree in Human Services or equivalent experience.
• At least 3 years of experience supporting and working with at-risk youth.
• Experience documenting case notes and coordinating services.

Responsibilities

• Identify and engage at-risk individuals within the target community.
• Interviews and assesses participant needs for additional services.
• Coordinate between internal and external services and resources.
• Maintain participant records with case notes and events daily in online systems.
• Lead or support job-readiness workshops (computer skills, resume, interviewing).
• Communicate progress in weekly meetings and evaluate program impact.
• Prepare participants' exit plans and post-discharge resources.
• Develop partnerships with community resources and hold partners accountable.
• Operate with high team engagement and adhere to reporting requirements.

Skills

Interpersonal skills

Conflict resolution

Communication

Crisis intervention

Team collaboration

Education

Bachelor’s degree in Human Services

Tools

Microsoft Office Suite

Job description

Position: Case Manager

Job Type: Full Time
Reports to: Reentry and Case Management Program Manager

Location: Chicago, IL

Organization Background:

Established in 2002, Precious Blood Ministry of Reconciliation (PBMR) is a faith‑based, restorative justice organization in the Back of the Yards/Englewood community. PBMR is rooted in the spirituality of the Precious Blood, we restore human dignity through hospitality, hope, and healing. Through a restorative justice philosophy, we seek to build a stronger community.

We work as agents of reconciliation to:

• Build relationships among youth and families impacted by violence and/or conflict
• Create safe spaces where people can experience radical hospitality, hope, and healing
• Promote a restorative approach to conflict and build a sense of community.

Position Summary:

The Case Manager works with a caseload of participants to assist them towards becoming productive, active members of the community. Case management for our participants includes but is not limited to: support related to employment and education; life skills training; crisis intervention; relationship training; advocacy; support with involvement in the justice system; and assessment of and referrals to needed resources. Services will be provided in individual, family, and group contexts. Case Managers are to have a maximum caseload of fifteen (15) participants.

Essential Functions:

• Identifies and develops relationships with in‑risk individuals within target community
• Interviews participants to assess and determine need for additional services
• Coordinates between internal and external services provided to participants; identifies and arranges resources
• Maintains relationships by verifying participants' attendance; observing and evaluating activities and responses; advocating for needed services; identifying and connecting to additional resources; intervening in crises; and providing personal support
• Supports and teaches, as necessary, various job readiness workshops to individuals and groups, including computer skills, communication, critical thinking, self‑awareness, conflict mediation, financial literacy, job search and application techniques, resume and cover letter development, interview skills, etc.
• Inputs data into participants' records consisting of case notes, assessments, and events daily in online data systems
• Communicates participants' progress by engaging in weekly interdisciplinary meetings and evaluations, disseminating results and obstacles to team and family, and identifying program influences
• Prepares participants' exit strategy by reviewing goals and individualized plans, coordinating discharge and post‑discharge requirements, orienting, and training family members, and providing resources
• Develops partnerships with resources that will strengthen support for participants and holds partners accountable as needed
• Case Managers are mandated reporters and are expected to work at high level of team engagement

Qualifications:

• Bachelor’s degree in Human Services field (i.e. Social Work, Sociology, etc.) or equivalent experience
• At least 3 years of experience supporting and working with in‑risk youth and street‑involved youth and developing individualized plans for in‑risk youth; awareness of trauma reactions.
• At least 3 years of experience working with people from various ethnic, economic, and educational backgrounds both as colleagues and as clientele.
• Experience documenting case notes.
• Experience developing and retaining relationships with other service providers.
• High level of interpersonal and conflict resolution skills.
• Ability to communicate effectively both verbally and in written form.
• Crisis intervention training or knowledge.
• Knowledge of Chicago and communities with histories of violence, experience in Back of the Yards and Englewood neighborhoods preferred.
• Proficient in Microsoft Office Suite and comfortable using computer programs to track participant engagement.
• No pending criminal cases
• PBMR is a drug‑free and safe workplace, passing a drug screening and background check is required prior to being hired
• Valid driver’s license and safe driving record; preferred personal vehicle with current insurance
• Participate in and successfully complete the Virtus Training (i.e., Archdiocese of Chicago Safe Environment Training).

Schedule/Travel:

At times, this position requires working evenings, weekends, and occasional travel.

Salary: $45,000 - $50,000