Case Manager

Facing Forward To End; Chicago (IL); Hybrid; USD 48,000 - 54,000; Full time

Job summary

Facing Forward to End Homelessness in Chicago is seeking a Case Manager to deliver home-based services and help families move toward stable permanent housing. The role requires empathy, organization, and the ability to work across housing stability, income support, and skills development.

You will conduct intake, assessments, service plans, provide life-skills instruction, document progress in HMIS, and travel to client homes using a personal vehicle.

Qualifications

• Car insurance and a reliable vehicle are required for travel to client homes.
• Willingness to travel across City of Chicago.
• Strong organizational skills and attention to detail.
• Empathetic with clients and committed to housing stability.

Responsibilities

• Provides comprehensive home-based case management to support stabilization in permanent housing and increased income and skills.
• Complete intake, assessments, service plans, annual progress and benefits assessments.
• Provide life-skills instruction in financial literacy, tenant education, parenting, health and wellness.
• Develop and update individual service plans with clients; offer encouragement, education, and advocacy.
• Document all client contacts and services in progress notes; maintain neat files.
• Complete required paperwork and update proofs of income and benefits for all household members.
• Enter data into HMIS and other databases per policy.
• Travel between clients' homes; a car is required to perform home visits across Chicago.

Job description

Salary Range: $48,000.00 To $54,264.54 Annually

Job Title: Case Manager

Reports to:Program Manager

Supervises:No Supervisory Responsibilities

Department:Programs

ORGANIZATION SUMMARY

Facing Forward to End Homelessness (Facing Forward) ends the cycle of homelessness for families and individuals by offering hope, help, and housing. Facing Forward utilizes a Housing First model, which provides permanent supportive housing to chronically homeless individuals, families, and veterans.

Under this model, we first ensure that clients have a safe, stable home, and then we empower them as they lead a forward-facing life. By providing permanent housing and a full array of services, including case management, healthcare, referrals for substance abuse treatment, mental health issues, education, and job training, we give homeless people in Chicago the tools they need to reclaim their lives.

VISION

Facing Forward is committed to empowering all individuals to envision a brighter future. We are always striving to ensure our approach is reflective of the unique paths which have led people to Facing Forward. We are committed to fostering a diverse, equitable, and inclusive environment where each member of Facing Forward is empowered to be themselves, share ideas, and contribute to the mission and vision of the organization. We believe that we are stronger together. We want to serve as a foundation and work in partnership with clients, staff, vendors, and community partners. In unity, we can work to prevent and end homelessness for our clients, to partner and guide them on their journey toward stability, health, and self-sufficiency.

COMPENSATION AND BENEFITS

• Salary range is $48,000 - $54,264.54depending in experience and skills.
• Please see the attached document for full benefit information

SCHEDULE

• This position is a hybrid position, alternating remote work, field work, and office days . Free street parking.
• 9 am-5 pm, Monday-Friday, evening and weekend work as needed.

SUMMARY OF RESPONSIBILITIES

The Case Manager is responsible for

• Provides comprehensive home-based case management services to all residents and their families to support stabilization in permanent housing, maintenance or increase of income, and increase in skills and resources. Home visits are a requirement for this role.
• Complete intake, assessments, service plans, annual progress assessment, benefits assessment
• Provide life skills instruction in formal and informal settings, including, but not limited to financial literacy, tenant education, parenting education, and health/wellness education, and other skill development as needed.
• Collaboratively develops and updates individual service plans with clients, provides encouragement, education, and advocacy toward clients’ individual goals.
• Documents all client contacts and all services provided in progress notes.
• Maintains updated paper files in neat and legible condition.
• Completes all required paperwork in an accurate and timely manner, including but not limited to assessments, service plans, proof of income, releases of information, documentation of referrals, and updated proof of income and benefits for all household members.
• Completes timely and accurate data entry into HMIS and any additional database as needed according to Facing Forward Data Entry Policy.
• Car insurance and a reliable vehicle are required for this position as it involves travel between client's homes for home visits. Must be comfortable traveling to all parts of the City of Chicago
• You want to work with an organization that is making a difference in your community.
• You are passionate about serving Chicago’s underhoused individuals and families.
• You have strong personal and professional boundaries.
• You are well organized and detail oriented.
• You are empathetic to client needs while offering real solutions and resources.

Equal Opportunity Employer

Facing Forward to End Homelessness is an Equal Opportunity Employer. We welcome and encourage applications from individuals of all backgrounds. Employment decisions are made without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, ancestry, citizenship or work authorization status, age, disability, marital or family status, military or veteran status, or any other characteristic protected by applicable federal, Illinois, or Chicago law.

Reasonable accommodations are available during the application and hiring process. Applicants who require an accommodation may contact [e-mail].

Physical Requirements

Sitting for extended periods is required. Intermittent physical activity, including standing, walking, and bending. Normal manual dexterity and hand-eye coordination corrected hearing and vision to normal range; verbal communication is required. Reasonable accommodation will enable qualified individuals with disabilities to perform the position’s essential functions.