Case Manager

Orange Grove Center; Chattanooga (TN); On-site; USD 31,824 - 38,896; Full time

Job summary

Orange Grove Center is seeking a full-time Case Manager in Chattanooga, TN. This position involves supporting individuals with intellectual and developmental disabilities to achieve their goals and maintain their wellbeing. Candidates should have excellent communication, time management, and organizational skills.

The ideal candidate will have a Bachelor's degree, experience in case management, and a strong commitment to person-centered care.

Qualifications

• Bachelor's Degree preferred, strong communication skills essential.
• Good overall physical health and personal stamina required.
• Experience in supporting individuals with disabilities is a plus.

Responsibilities

• Support individuals with intellectual and developmental disabilities.
• Coordinate services and facilitate goal-setting meetings.
• Complete documentation and maintain accurate records.

Skills

Written and verbal communication skills

Time management skills

Decision making and problem solving skills

Organizational skills

Conflict Resolution skills

Ability to work independently and as a team

Teaching and role modeling skills

Education

Bachelor's Degree Preferred

Job description

Job Details

Job Location: Head Quarters - Chattanooga, TN 37404

Position Type: Full Time

Salary Range: $35,360.00 - $35,360.00 Salary/year

Job Shift: Morning

WORK SUMMARY: This position is responsible for supporting people with Intellectual and/or Developmental Disabilities in developing, monitoring, and reassessing their goals, as needed, using a person-centered approach. The Case Management position is a full time 75‑hour position and typically carries a caseload of 30 people. The position also requires completion of additional assignments, as coverage is needed.

Person-Centered Support

• Be proactive in the support people in their goals to achieve wellness and autonomy through the development of the Outcomes and Action Steps for each service received.
• Coordinate services and provide care that is safe, timely, effective, efficient, equitable, and person-centered.
• Complete monthly, unannounced visits, across all day service environments, with the exception of some work sites as well as quarterly home visits.
• Schedule and facilitate an internal Pre-ISP Meeting 30 to 45 days prior to the ISP Meeting to include pre-approved POM Outcome/Action steps.
• Assist the person supported at the ISP Meeting, in sharing the information obtained or discovered in the internal Pre-ISP Meeting.
• Complete any follow up tasks identified in the Pre‑ISP Meeting prior to the ISP Meeting. Attend ISP Meetings and complete any follow up tasks identified.

COS / Customer Relations

• Communicate effectively and develop effective working relations with all stakeholders, including the person, the Circle of Support, and community members.
• Keep supervisor & COS members informed of events, concerns, and needs of the people supported. Attend trainings, biweekly meetings with supervisor and monthly Case Management Meetings.
• Educate and support people and COS members regarding community resources, Rights and Responsibilities, self-advocacy, etc.
• Provide excellent customer service. Notify Coordinator of any complaints received. Follow complaint procedure.

Documentation

• Review Daily Notes for quality and accuracy, weekly.
• Complete Monthly Documentation by the of each month for the previous month, based on the Daily Note Reviews.
• Document all visits, phone calls, and meetings attended in Daily Notes.
• Annually, complete the Rights Assessment, Safety Assessment, Personal Outcome Measures Assessment, Vocational Assessment, Interest Inventory, one or more Person Centered Thinking Tools, and additional items on the ISP Checklist.
• Complete a comprehensive Risk Assessment for each service at Orange Grove Center, no less than 90 days prior to the ISP Meeting.
• Complete data entry and scanning of documents into EZ Pro.
• Review EZ Pro each billing cycle for billing purposes.
• Maintain accurate, up-to-date demographic information on Health Passports and in EZ Pro.

Administrative

• Complete all assignments within the required timeframe.
• Return phone calls and emails within one business day.
• Complete all required Orange Grove and funder specific paperwork, as needed.
• Uphold all policies and procedures of Orange Grove and funding regulation bodies.
• Maintain professional appearance, attitude and communication at all times.

Education

Bachelor's Degree Preferred

Experience / Skills

• Written and verbal communication skills
• Time management skills and ability to prioritize
• Decision making and problem solving skills
• Organizational skills
• Conflict Resolution skills
• Ability to work both independently and as a team
• Teaching and role modeling skills

Physical Requirements

Good overall physical health and personal stamina. Physical examination, including TB skin test or chest x-ray is required prior to employment. Must be able to perform all physical duties including bending, stooping and manual manipulation of restraint straps, and all other job-related equipment.

Other Requirements

• Travel in community required. Will need to transport people to appointments/interviews in personal or agency vehicles.
• Some evening work will be required.
• Work a flexible schedule to meet the needs of people supported, allowing for emergencies and interruptions.
• Other duties as assigned by supervisors and administration.