Case Manager

Advantage Behavioral Health LLC.; Cathedral City (CA); Vor Ort; USD 52.000 - 78.000; Vollzeit

Zusammenfassung

Advantage Behavioral Health LLC. is seeking a Case Manager to assess client needs, connect them with community resources, plan services, and coordinate care across teams in our California program.

You will handle aftercare planning, crisis intervention, and third-party requests, with involvement in treatment team discussions and ongoing coordination of care. This role emphasizes teamwork, thorough documentation, and a compassionate, professional approach to improve outcomes.

Qualifikationen

• Experience in case management and connecting clients to community resources.
• Strong written and verbal communication skills.
• Ability to coordinate with Admissions, Clinical and other teams.

Aufgaben

• Coordinate daily case management needs assisting clients with securing resources.
• Participate in weekly Treatment Team Meetings.
• Discharge & Aftercare planning.
• Facilitate groups at least once per week.
• Maintain weekly communication with client’s social supports.
• On-Call/After-Hours Phone coverage, as needed.
• Collaborate with Admissions and Clinical to assist in refer out process.
• Liaise with BHT and Clinical staff to ensure best client outcomes.

Kenntnisse

Adaptability

Customer Service

Decision Making

Dependability

Ethics

Interpersonal Skills

Crisis Intervention and De-escalation

Conflict Management

Organization Skills

Jobbeschreibung

General Description

The Case Manager is responsible for resource assessment to identify client needs and establish connections/rapport within the community to provide myriad resources and connection to services. Case managers will be responsible for service planning and service plan implementation & coordination, as well as monitoring and follow-up on these services. The case manager is expected to be active in aftercare planning, crisis intervention, and third-party requests.

General Description

The Case Manager is responsible for resource assessment to identify client needs and establish connections/rapport within the community to provide myriad resources and connection to services. Case managers will be responsible for service planning and service plan implementation & coordination, as well as monitoring and follow-up on these services. The case manager is expected to be active in aftercare planning, crisis intervention, and third-party requests.

Tasks & Responsibilities

• Essential Duties
• General Case Management functions supporting client needs.
• Coordinate daily case management needs assisting clients with securing resources.
• Coordinate/facilitate Third Party records requests.
• Participate in weekly Treatment Team Meetings.
• Discharge & Aftercare planning.
• Facilitate groups at least once per week.
• Maintain weekly communication with client’s social supports.
• Collects and records all information necessary for admission and extended stay review.
• Obtain all applicable consents, financial agreements, and ROI’s.
• Relationship building with all clients in residential services.
• Providing AMA follow-up phone calls
• Actively blocking AMA’s; and outreaching all clients who AMA with follow-up phone calls
• Collaborate with Admissions and Clinical to assist in refer out process.
• Liaise with BHT and Clinical staff to ensure best client outcomes and communication of client needs.
• On-Call/After-Hours Phone coverage and availability, as needed
• Maintain communication with all alumni members
• Additional Duties
• Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
• As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.
• Interpersonal Relations
• Create Meaningful Connections: Demonstrates ability to function effectively as a part of a team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take Accountability: Take constructive feedback and prevent discourse among our peers.
• Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.
• Be Professional: Wear business casual attire (please see dress code policy).

Competencies

• Adaptability
• Customer Service
• Decision Making
• Dependability
• Ethics
• Interpersonal Skills
• Crisis Intervention and De-escalation
• Conflict Management
• Organization Skills

Key Performance Indicators

• Documentation of case management services within 48 hours.
• Aftercare Planning coordinated, completed, and documented for every client.
• 85% of clients successfully connected to identified aftercare providers.
• Completion of at least two case management services for each client in treatment.