Case Manager

Home Instead; Boxford (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Home Instead is seeking a compassionate Case Manager to support seniors and their families throughout Essex County, MA, with offices in North Andover and Peabody. You will build relationships with healthcare providers, assess client needs, and connect families with Care Professionals. Regular local travel may be required.

This role emphasizes organization, communication, and collaboration with the office team to improve client satisfaction and community partnerships.

Qualifications

• Experience in case management or related healthcare fields.
• Ability to build strong relationships with seniors, families, and partners.
• Strong organizational skills and attention to detail.

Responsibilities

• Build and maintain relationships with healthcare providers and community organizations.
• Meet with prospective clients and families to assess needs and care preferences.
• Connect families with Care Professionals and resources.
• Conduct quality assurance visits and follow up to ensure care quality.
• Develop referral relationships to support growth and partnerships.
• Represent Home Instead at health fairs and community events.
• Maintain client, referral, and activity data in the CRM accurately.
• Track goals, activities, referrals, and outcomes.
• Communicate effectively with clients, families, and team members.
• Collaborate with office staff to improve client satisfaction and community relations.
• Perform other duties to support clients and Home Instead team.

Skills

Relationship building

Communication

Organization

Tools

CRM systems

Microsoft Office

Job description

Case Manager

Are You a Relationship Building Pro?

Do you love helping people, building relationships, and making a real difference?

Home Instead is looking for a compassionate, organized, people focused Case Manager to support seniors and their families throughout Essex County.

If you are a people person who enjoys building meaningful relationships, connecting people with resources, and making a positive impact in the lives of seniors, we would love to hear from you.

Position Responsibilities

As a Case Manager, You Will

• Build and maintain strong relationships with healthcare providers, referral partners, senior service organizations, and community organizations.
• Meet with prospective clients and their families to understand their needs, goals, and care preferences.
• Conduct client consultations and help connect families with appropriate Care Professionals.
• Conduct quality assurance visits and follow up with clients and families to help ensure a high-quality care experience.
• Develop and maintain referral relationships and community partnerships that support company growth.
• Represent Home Instead at health fairs, community events, networking opportunities, and industry meetings.
• Maintain accurate client, referral, and activity information in the CRM.
• Track goals, activities, referrals, and results.
• Communicate effectively with clients, families, Care Professionals, referral partners, and internal team members.
• Collaborate with the office team to identify opportunities to improve client satisfaction and community relationships.
• Perform other duties as needed to support clients, families, and the Home Instead team.

Qualifications

• Has strong relationship-building and communication skills.
• Is compassionate, professional, and passionate about helping seniors and their families.
• Has experience in case management, healthcare, senior care, consultative sales, business development, referral management, community outreach, or relationship management.
• Is organized, dependable, motivated, and able to manage multiple priorities.
• Is comfortable meeting with people in the community and representing an organization professionally.
• Has strong follow-through and attention to detail.
• Is comfortable using CRM systems, email, Microsoft Office, and other standard computer applications.
• Works well independently while also contributing positively to a team environment.
• Is flexible and able to adapt to changing client and business needs.
• Maintains a professional and respectful approach when working with seniors, families, healthcare professionals, and community partners.

Schedule and Location

Position: Case Manager

Service Area: Essex County, Massachusetts

Office Locations: North Andover and Peabody

Schedule: Monday-Friday, primarily 8:0 AM-5:00 PM

Work Environment: Office and community-based

Regular local travel throughout Essex County may be required for client meetings, quality assurance visits, networking, and community events.

Why Join Home Instead?

At Home Instead, the work you do has a direct impact on seniors and their families. This is an opportunity to build meaningful professional relationships while helping families find the care and support they need.

Build relationships. Grow our community. Make a difference.