CASE MANAGEMENT TEAM LEADER

NYC Department of Social Services; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Associate Benefits Opportunity Specialist II to lead teams in eligibility determination and economic support services. This role emphasizes promoting self-sufficiency among individuals and families through effective case management and supervision. The ideal candidate will have a strong background in social services, with a focus on client interaction and employment planning. Join a diverse and inclusive team dedicated to making a positive impact in the community while enjoying flexible work hours.

Benefits

Flexible schedules

Federal student loan forgiveness eligibility

Commitment to diversity and inclusion

Qualifications

• 3 years of experience in social/human services or related fields.
• Experience as a Benefits Opportunity Specialist or similar role.

Responsibilities

• Supervise staff handling applications and benefit authorizations.
• Manage teams assessing eligibility and developing employment plans.
• Conduct regular reviews of performance reports and client feedback.

Skills

Eligibility determination

Financial planning

Case management

Client services

Employment planning

Education

High school diploma or equivalent

Baccalaureate degree

Job description

Job Title: Associate Benefits Opportunity Specialist II

The Family Independence Administration is seeking one (1) qualified candidate for the position of Associate Benefits Opportunity Specialist II. The role involves supervising teams providing eligibility determination, financial planning, economic support, and related services to promote self-sufficiency among individuals and families.

Key Responsibilities:

1. Monitor workflow and supervise BOS staff handling applications, case reopenings, and benefit authorizations.
2. Review cases and authorize benefits as needed.
3. Ensure timely and accurate reporting and act as liaison to the Rental Assistance Unit.
4. Manage teams conducting interviews, assessing eligibility, and developing employment plans.
5. Oversee case management activities, including establishing ongoing eligibility and developing strategies for participant self-sufficiency.
6. Conduct regular reviews of performance reports and client feedback.
7. Provide case consultation and guidance on difficult cases.
8. Supervise clerical and BOS teams providing walk-in and telephone services.
9. Oversee housing needs assessments and develop intervention plans for at-risk tenants.
10. Prepare activity reports and review packets prior to fair hearings.
11. Represent the agency effectively during hearings and ensure corrective actions are implemented.
12. Conduct field visits as necessary.

Hours/Shift:

8:30 am – 5:00 pm with flexible schedules.

Minimum Qualifications:

1. High school diploma or equivalent plus three years of experience in social/human services or related fields, including client services or employment planning.
2. Baccalaureate degree from an accredited college plus 18 months of full-time experience as a Benefits Opportunity Specialist or similar role.
3. Experience may be substituted for college credits on a semester-to-month basis, with a minimum of 18 months of relevant experience required.

Additional Information:

• This position is open to qualified persons with disabilities under the 55-a Program; indicate interest at the top of your resume and cover letter.
• Eligible employees may qualify for federal student loan forgiveness programs; more info at https://studentaid.gov/pslf/.
• Residency in New York City is not required.
• The City of New York is an equal opportunity employer committed to diversity and inclusion.