Case Management Support I, II

SCF; Anchorage (AK); On-site; USD 38,000 - 48,000; Full time

Job summary

The Southcentral Foundation (SCF) Case Management Support role coordinates and manages administrative duties for a Primary Care Provider (PCP) team and the Integrated Care Team (ICT). This position serves as a primary contact between customer-owners and ICT, ensuring effective scheduling, thorough communication, and seamless information transfer.

Progression between job levels is based on demonstrated ability to handle more responsibility.

Qualifications

• Three (3) years of experience performing administrative support duties.
• Three (3) years of combined college education and relevant experience.
• Demonstrated proficiency as an Administrative Support II or similar support position at SCF.
• Two (2) years of Case Management Support experience; OR demonstrated proficiency as a Case Management Support I at SCF.

Responsibilities

• Coordinate and manage scheduling for a Primary Care Provider (PCP) team and Integrated Care Team (ICT).
• Serve as primary contact between customer-owners and ICT; handle verbal and written communication, information research and transfer, and system coordination.
• Support the Dental Case Management Support (CMS) team, coordinating referrals, travel and housing for care, and facilitating communication between dental teams.
• Contribute to clinical huddles, mentor new staff, and identify process improvements to enhance service delivery.

Job description

The Southcentral Foundation (SCF) Case Management Support is responsible for performing the coordination and management of administrative duties for a Primary Care Provider (PCP) team as well as the wider Integrated Care Team (ICT). Working together with the core medical team the CMS is a primary contact between the customer-owner and ICT ensuring effective and efficient schedule coordination; verbal and written communication; information research and transfer; and system coordination.

This position has two (2) levels designed to provide progressively more responsible and independent work experiences. Progression between job levels is based on the demonstrated ability to successfully handle more progressively responsible assignments.

Qualifications:

SCF programs are established to serve a primary population comprised of Alaska Native people who are affiliated with Cook Inlet Region, Inc. (CIRI) and Alaska Native and American Indian people within SCF’s geographical service area. Employees should have a thorough understanding of the cultures and the needs of this population. Such knowledge is critical to ensure the achievement of SCF’s vision of a Native Community that enjoys physical, mental, emotional, and spiritual wellness, and mission of working together with the Native Community to achieve wellness through health and related services:

1. Meet one of the following qualifications:

• Three (3) years of experience performing administrative support duties.
• Three (3) years of combined college education and relevant experience.
• Demonstrated proficiency as an Administrative Support II or similar support position at SCF.

Additional Qualifications for Case Management Support II:

1. Two (2) years of Case Management Support experience; OR demonstrated proficiency as a Case Management Support I at SCF.

The Dental Case Management Support (CMS) team serves as the vital bridge between our customer-owners and the specialized clinical care they need. We support a diverse range of dental specialties including Pediatric Surgery, Orthodontics, Endodontics, Oral Surgery, and Cleft Lip/Palate care—ensuring that every customer's journey is seamless, informed, and compassionate.

Our work goes far beyond scheduling. We manage complex referrals, coordinate travel and housing for those traveling for care, and facilitate communication between integrated dental teams. We are the first point of contact, dedicated to building lasting relationships with our customer-owners to better understand their unique needs.

What makes our team unique is our commitment to the “Integrated Dental Care Team” model. We don't just process paperwork; we actively contribute to clinical huddles, mentor new staff, and identify process improvements to enhance service delivery. We foster an environment where professional growth is encouraged, and every team member is empowered to work at the top of their scope.

To be successful here, you should be detail-oriented, empathetic, and a proactive communicator. If you thrive in a fast-paced, collaborative environment where your administrative expertise directly impacts customers health outcomes, you will find a rewarding home with us.

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