Case Manager/Service Coordinator - Developmental Family Support

Seven Counties; Louisville (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Seven Counties in Louisville, KY seeks a Full-time Case Manager to perform comprehensive assessments, participate in service planning, and coordinate delivery of services. The role involves referrals, advocacy, and ongoing progress monitoring within Joint Commission standards.

Education requires a Bachelor's degree approved by Medicaid or funding sources; zero+ years in case management with relevant knowledge of regulations and population needs.

Qualifications

• Bachelor's degree approved by Medicaid or required by funding source.
• Minimum of zero year's experience in case management with a Bachelor's degree.
• Working knowledge of mental and physical characteristics of the assigned population group.
• Knowledge of SCS programs, policies, procedures, regulations, and licensure standards.
• Good interpersonal, written, and oral communication skills.

Responsibilities

• Conducts and documents comprehensive assessment of client needs.
• Participates in development of client's service plan.
• Arranges delivery of needed services identified in assessment.
• Assists client in accessing services through referrals or linkages.
• Monitors progress by referrals, tracking appointments, and follow-ups.
• Performs advocacy activities on behalf of the client.

Skills

Interpersonal skills

Written communication

Oral communication

Case management

Service coordination

Education

Bachelor's degree

Job description

Job Description:

ESSENTIAL JOB FUNCTIONS

1. Conducts and documents comprehensive assessment of client and/or client's needs.
2. Participates in development of client's service plan, consistent with assessment.
3. Arranges for delivery of needed services, as identified in assessment.
4. Assists client in accessing needed services through, for example, referrals or linkages.
5. Monitors client's progress by making referrals, tracking client's appointments, performing follow-up on services rendered, and performing periodic reassessments of client's changing needs.
6. Performs advocacy activities on behalf of client (e. g., writing letters to expedite entitlement payments, encouraging client or family members to advocate on own behalf).
7. Prepares and maintains case records documenting contacts, services needed, reports, client's progress, etc., in accordance with SCS and regulatory standards.
8. Provides case consultation (i. e., consulting with service providers/collaterals in determining client's status and progress).
9. Communicates with supervisor about issues related to case management, resourcing, service collaboration, and development of new resources.
10. Provides psychosocial education to clients and/or family members to increase their understanding of client's illness, physical condition, or social situation.
11. Performs crisis assistance (i. e., intervention on behalf of client, making arrangements for emergency referrals, coordinates other needed emergency services).
12. May serve as Primary Case Coordinator (PCC), with volume and complexity of PCC assignments depending on incumbent's skill and autonomy.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

EDUCATION

• Bachelor's degree as approved by Medicaid, or as required by applicable funding source.

EXPERIENCE

• Minimum of zero year's experience in case management/service coordination with a Bachelor's degree.
• Working knowledge of mental and physical characteristics of assigned population group (e. g., growth and development), human behavior, treatment/service options, and related issues.
• Working knowledge of SCS programs and services, policy, and procedure.
• Working knowledge of applicable regulations and licensure standards.
• Good interpersonal skills and written and oral communication skills.

PHYSICAL DEMANDS/REQUIREMENTS

• Position requires lifting of 20 pounds maximum, with frequent lifting and/or carrying of items weighing up to 10 pounds, or requires significant periods of walking or standing.
• Normal tasks may involve exposure to blood, bodily fluids, or tissue.
• May involve 24-hour on-call responsibilities.
• Reliable transportation for frequent travel.

Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards.

Time Type:

Full time