Case Management Supervisor – Outpatient Behavioral Health

Genesee Country Village & Museum; Fall River (MA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

403B Retirement Plan

Disability insurance through Massachusetts PFML

Employee discounts

Job summary

Genesee Country Village & Museum is seeking a Case Management Supervisor to lead and support its outpatient case management team. This role focuses on improving access to care and enhancing the patient experience across behavioral health services.

The ideal candidate should have a Bachelor’s degree in a relevant field and 3-5 years' experience in healthcare or case management. Key responsibilities include supervising the team, overseeing workflows, and monitoring operational metrics. This non-clinical role offers significant leadership opportunities and meaningful work.

Qualifications

• 3-5 years in healthcare, behavioral health, case management, or care coordination.
• Strong understanding of outpatient behavioral health workflows.
• Knowledge of HIPAA and 42 CFR Part 2.

Responsibilities

• Supervise outpatient case managers and daily workflows.
• Lead administrative workflows related to patient access and care transitions.
• Monitor key operational metrics and recommend improvements.

Skills

Leadership and team management

Data tracking and reporting

Communication skills

Organizational skills

Time management

Education

Bachelor’s degree in healthcare, behavioral health, business, or related field

Tools

Excel

Job description

Case Management Supervisor – Outpatient Behavioral Health

We’re seeking a Case Management Supervisor to lead and support our outpatient case management team. This leadership role is ideal for someone who is passionate about improving access to care, streamlining operations, and enhancing the patient experience across behavioral health services.

As the Case Management Supervisor, you will oversee care coordination, patient engagement, and workflow processes that ensure continuity of care for individuals receiving therapy and psychiatric services. This is a non‑clinical supervisory role focused on operational excellence, team leadership, and service coordination.

Leadership & Team Supervision

• Supervise outpatient case managers, providing guidance, training, and performance management
• Oversee daily workflows, task assignment, and team coverage
• Promote consistency and efficiency across case management operations

Operational Oversight

• Lead administrative workflows related to patient access, care transitions, and service coordination
• Collaborate with admissions, front desk, billing, and clinical teams to optimize patient flow
• Identify process gaps and implement workflow improvements

Performance Monitoring

• Track and analyze key operational metrics such as:
  • No-show rates
  • Patient engagement and reactivation
  • Transitions of care
  • Discharges
  • Documentation timeliness
  • Unbilled services
• Report trends and recommend improvements to leadership

Case Management Support

• Provide backup support for care coordination as needed
• Assist with complex referrals, transitions of care, and service navigation
• Serve as a resource for staff on workflows, community resources, and patient engagement strategies
• Facilitate communication between patients, providers, pharmacies, hospitals, and community agencies
• Monitor documentation timeliness and service capture
• Identify workflow gaps affecting billing and operations
• Conduct or support chart audits

Why You’ll Love This Role

• Meaningful work supporting access to behavioral health care
• Leadership opportunity with autonomy and impact
• Opportunity to improve systems and patient outcomes

Experience and Skills

What You Bring

Education

• Bachelor’s degree in healthcare, behavioral health, business, or related field

Experience

• 3-5 years in healthcare, behavioral health, case management, or care coordination

Knowledge & Skills

• Strong understanding of outpatient behavioral health workflows
• Experience with care coordination, patient engagement, and transitions of care
• Familiarity with documentation, billing processes, and service tracking
• Knowledge of HIPAA and 42 CFR Part 2

Core Skills

• Strong leadership and team management abilities
• Data tracking and reporting (Excel preferred)
• Excellent communication and problem‑solving skills
• Highly organized with strong time management
• Ability to work collaboratively across multidisciplinary teams
• 403B Retirement Plan
• Disability insurance through Massachusetts PFML
• Employee discounts, cell phone, eyewear etc.
• Health insurance
• Life insurance
• Paid time off
• Vision insurance