Case Management Operations Lead - Remote Recovery Programs

Alphahire; United States; Remote; USD 110,000 - 150,000; Part time

Job summary

AlphaGov is seeking a Case Management Operations Lead to establish and run applicant intake and case-management operations for a CDBG-DR homeowner recovery program. The role emphasizes clear applicant communications, complete documentation, consistent eligibility workflows, and construction-ready files for homeowners in Alaska communities.

The engagements are remote-first with occasional client travel, and the candidate will work as a 1099/project-based collaborator with program leadership

Qualifications

• Leadership of case-management operations in benefits, recovery, housing, or public service.
• Experience designing workflows, file standards, quality controls, and performance reporting.
• Experience leading applicant communications across high-volume or distributed work.
• Comfortable working as a 1099 / project-based collaborator.

Responsibilities

• Design intake and case-management operating procedures and staffing model.
• Lead applicant communications, eligibility documentation, file quality control, and escalations.
• Coordinate case status with construction inspection and scope teams.
• Produce applicant-file metrics, exception reporting, and operational insights for program leadership.
• Train and coach case staff and partners to program standards.
• Improve handoffs, service consistency, and documentation quality across the recovery lifecycle.

Skills

Case management leadership

Workflow design

File standards

Quality controls

Performance reporting

Stakeholder communications

Contract-based work

Job description

AlphaGov is seeking a Case Management Operations Lead to establish and run applicant intake and case-management operations for a CDBG-DR homeowner recovery program. The role emphasizes clear applicant communications, complete documentation, consistent eligibility workflows, and construction-ready files for homeowners in Alaska communities.

The engagements are remote-first with occasional client travel, and the candidate will work as a 1099/project-based collaborator with program leadership