Case Management Coordinator

VIVA USA Inc; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

VIVA USA Inc. seeks a Case Management Coordinator to assess, plan, implement, and coordinate case management activities for members to evaluate medical needs and enhance overall wellness.

Role requires case management experience and 50-75% travel for face-to-face visits. Candidates should hold a Bachelor’s degree in social work or related field and have strong Microsoft Office skills including Excel, Teams, and Outlook, with LTC experience preferred.

Qualifications

• Case management experience required.
• Long Term Care experience preferred.
• Microsoft Office experience required: Excel, Teams, Outlook.

Responsibilities

• Coordinate case management activities for Medicaid Long Term Care/Comprehensive Program enrollees.
• Utilize care management tools to plan and monitor care plans.
• Collaborate with PCP and skilled providers to ensure appropriate services.
• Provide coaching and support to empower member decisions and healthy outcomes.

Skills

Case management

Care coordination

Patient coaching

Negotiation skills

Education

Bachelor’s degree in social work or related field

Tools

Excel

Teams

Outlook

Job description

This role will require 50-75% travel for face-to-face visits with members.

Case Management Coordinator is responsible for telephonically and/or face to face assessing, planning, implementing, and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate the member’s overall wellness. Case Management Coordinator will effectively manage a caseload that includes supportive and medically complex members. Develops a proactive course of action to address issues presented to enhance the short and long-term outcomes as well as opportunities to enhance a member’s overall wellness through integration. Case Management Coordinators will determine appropriate services and supports due to member’s health needs; including but not limited to: Prior Authorizations, Coordination with PCP and skilled providers, Condition management information, Medication review, Community resources and supports.

Duties

Coordinates case management activities for Medicaid Long Term Care/Comprehensive Program enrollees. Utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources. Conducts comprehensive evaluation of members using care management tools and information/data review. Coordinates and implements assigned care plan activities and monitors care plan progress. Conducts multidisciplinary review to achieve optimal outcomes. Identifies and escalates quality of care issues through established channels. Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs. Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health. Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. Helps member actively and knowledgeably participate with their provider in healthcare decision-making. Monitoring, Evaluation and Documentation of Care: Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.

Experience

Case Management experience required. Long Term Care experience preferred. Microsoft Office experience required: Excel, Teams, Outlook.

Education

Bachelor’s degree in social work or related field required. No Nurses.

Notes

Our organization promotes autonomy through a Monday - Friday, 8:00AM - 5:00PM working schedule and flexibility as you coordinate the care of your members.

Monday - Friday / 8:00AM - 5:00PM

This role will require 50-75% travel for face-to-face visits with members.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status