Case Management Coordinator

Holcomb Behavioral Health Systems - A Chimes Company; Exton (PA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Tuition reimbursement

Flexible Spending Accounts

Life and Disability insurance

Paid Time Off

403(b) retirement plan with employer 1

Employee recognition programs

Employee referral bonuses

Job summary

Holcomb Behavioral Health Systems, a Chimes Company, is seeking a Psychosocial Coordinator in Exton, PA to lead the psychosocial program and supervise staff. You will guide clients, ensure high standards of care, and provide hands-on supervision while coordinating day-to-day operations and service delivery.

You’ll engage in staff development, participate in program planning, and ensure compliance with licensing and policy.

Qualifications

• Bachelor's degree in a behavioral health discipline required.
• Peer Supervisor License preferred but not required.
• Clearances: Pennsylvania Child Abuse Clearance, Criminal Clearance, and fingerprint-based FBI history; valid driver’s license.
• Not listed on Medicaid/Medicare Exclusion list.

Responsibilities

• Lead the psychosocial program and supervise staff, ensuring service quality.
• Provide hands-on supervision and coaching to the team, individually and in groups.
• Step in with direct client services when needed and be available for emergencies.
• Maintain staffing, documentation, billing, and re-authorizations with precision and speed.
• Ensure compliance with licensing standards, contracts, and agency policy.
• Represent the agency professionally with payers and community partners.

Skills

Staff supervision

Program management

Client service skills

Communication with stakeholders

Education

Bachelor's degree in a behavioral health discipline

Job description

Case Management | Exton, PA | Full-Time | $60,000/year| Psychosocial Services

Lead a Team That Changes Lives

Are you ready to step into a leadership role where your work directly shapes recovery outcomes for the people who need it most? As our Psychosocial Coordinator, you'll run the day-to-day operations of our program, supervising a dedicated team, guiding clients and making sure every service delivered meets the highest standards of care. This is more than a management job. It's a chance to build a program you're proud of, mentor staff who look to you for direction, and be the steady hand that keeps care moving forward - even in the toughest moments.

Job Details

Description

Case Management Coordinator

What You'll Do

Lead the Program

• Own the day-to-day success of your psychosocial program, from staffing to service quality
• Provide hands-on supervision and coaching to your team, individually and in groups
• Step in with direct client services whenever the program needs you
• Be the point person your staff can count on - including 24-hour availability for emergencies
• Support fellow programs with backup supervision when needed

Keep the Program Running Strong

• Manage staffing, documentation, billing, and re-authorizations with precision and speed
• Partner with Accounting to resolve billing issues quickly
• Keep spending on track and minimize unnecessary costs
• Maintain equipment and facilities, flagging repairs or replacements early
• Ensure full compliance with licensing standards, contracts, and agency policy

Drive Continuous Improvement

• Partner with your supervisor to shape the program's annual plan
• Track performance improvement indicators, census, and outcome data
• Run regular staff meetings that turn insight into action
• Report incidents promptly and transparently
• Represent the agency professionally with payers, community partners, and at interagency meetings
• Respond quickly and thoughtfully to client complaints or grievances
• Handle HR-approved disciplinary actions in line with agency policy

What You Bring

• Education: Bachelor's degree in a behavioral health discipline
• Licensure/Certifications: Peer Supervisor License preferred but not required
• Clearances: Pennsylvania Child Abuse Clearance, Criminal Clearance, and fingerprint-based federal criminal history; valid Driver's License; not listed on any Medicaid/Medicare Exclusion list

Additional relevant experience and/or education may be considered in place of the above, at the Personnel Officer's discretion.

What's In It for You

• Competitive pay
• Medical, Dental, and Vision insurance
• Tuition reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life and Disability insurance
• Paid Time Off
• 403(b) retirement plan with employer match
• Employee recognition programs
• Employee referral bonuses
• And more!

About Us

Our services span educational, employment, vocational, residential, habilitative, and behavioral health support, delivered through a network of national and international affiliates - giving us a comprehensive, holistic approach to improving lives.

Holcomb Behavioral Health Systems, accredited by the Joint Commission, provides a full continuum of care for people facing mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders across southern and central Pennsylvania, central New Jersey, Delaware, and Maryland. We also offer prevention and educational programming for youth, parents, and adults to promote healthy choices and lifestyles.

Ready to lead with purpose?

Learn more about growing your career with Chimes at chimes.org/Careers.

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