Case Management Coordinator

Holcomb-Behavioral-Health-Systems; Exton (PA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

403(b) retirement plan with employer 4

Tuition reimbursement

Flexible Spending Accounts (Health, De

Paid Time Off

Employee recognition programs

Job summary

Holcomb Behavioral Health Systems in Exton, PA seeks a Psychosocial Coordinator to lead the day-to-day operations of a psychosocial program. You will supervise staff, guide clients, and ensure high-quality care across all services delivered.

The role emphasizes hands-on supervision, staff development, and stepping in for direct client services when needed, including 24-hour emergency availability.

Qualifications

• Bachelor's degree in a behavioral health discipline is required.
• Peer Supervisor License preferred but not required.
• Clearances including Pennsylvania Child Abuse and Criminal Clearances are required.

Responsibilities

• Lead the psychosocial program operations, oversee staffing and service quality.
• Provide hands-on supervision and coaching to staff, individually and in groups.
• Offer direct client services when needed and be available for emergencies.
• Ensure compliance with licensing standards, contracts, and agency policy.
• Monitor performance indicators, census, and outcomes data; run staff meetings.

Skills

Team leadership

Staff coaching

Program management

Education

Bachelor's degree in behavioral health

Job description

Lead a Team That Changes Lives

Are you ready to step into a leadership role where your work directly shapes recovery outcomes for the people who need it most? As our Psychosocial Coordinator, you'll run the day-to-day operations of our program, supervising a dedicated team, guiding clients and making sure every service delivered meets the highest standards of care.

This is more than a management job. It's a chance to build a program you're proud of, mentor staff who look to you for direction, and be the steady hand that keeps care moving forward — even in the toughest moments.

What You'll Do

Lead the Program

• Own the day-to-day success of your psychosocial program, from staffing to service quality
• Provide hands-on supervision and coaching to your team, individually and in groups
• Step in with direct client services whenever the program needs you
• Be the point person your staff can count on — including 24-hour availability for emergencies
• Support fellow programs with backup supervision when needed

Keep the Program Running Strong

• Manage staffing, documentation, billing, and re-authorizations with precision and speed
• Partner with Accounting to resolve billing issues quickly
• Keep spending on track and minimize unnecessary costs
• Maintain equipment and facilities, flagging repairs or replacements early
• Ensure full compliance with licensing standards, contracts, and agency policy
• Partner with your supervisor to shape the program's annual plan
• Track performance improvement indicators, census, and outcome data
• Run regular staff meetings that turn insight into action
• Report incidents promptly and transparently
• Represent the agency professionally with payers, community partners, and at interagency meetings
• Respond quickly and thoughtfully to client complaints or grievances
• Handle HR-approved disciplinary actions in line with agency policy

What You Bring

• Education: Bachelor's degree in a behavioral health discipline
• Licensure/Certifications: Peer Supervisor License preferred but not required
• Clearances: Pennsylvania Child Abuse Clearance, Criminal Clearance, and Fingerprint-based federal criminal history; valid Driver's License; not listed on any Medicaid/Medicare Exclusion list

Additional relevant experience and/or education may be considered in place of the above, at the Personnel Officer's discretion.

What's In It for You

Full-time employees (30+ hours/week) enjoy a robust total rewards package:

• Competitive pay
• Medical, Dental, and Vision insurance
• Tuition reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life and Disability insurance
• Paid Time Off
• 403(b) retirement plan with employer match
• Employee recognition programs
• And more!

About Us

Our services span educational, employment, vocational, residential, habilitative, and behavioral health support, delivered through a network of national and international affiliates — giving us a comprehensive, holistic approach to improving lives.

Holcomb Behavioral Health Systems, accredited by the Joint Commission, provides a full continuum of care for people facing mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders across southern and central Pennsylvania, central New Jersey, Delaware, and Maryland. We also offer prevention and educational programming for youth, parents, and adults to promote healthy choices and lifestyles.

Ready to lead with purpose? Learn more about growing your career with Chimes at chimes.org/Careers .

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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