Case Management Assistant Sonoran Crossing PRN

10 John C. Lincoln Medical Center; Phoenix (AZ); On-site; USD 25,000 - 39,000; Part time

Job summary

HonorHealth is seeking a Case Management Assistant for a PRN daytime schedule at Sonoran Crossing in Phoenix, AZ. The role supports the Case Management department, coordinating workflows, information tracking, and links with community resources to improve care management efficiency.

Qualifications include a high school diploma or GED (Associate degree preferred) and at least one year of clerical experience, ideally in a clinical environment with medical terminology familiarity.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Minimum 1 year of clerical support experience.
• Experience in a clinical environment or with medical terminology preferred.

Responsibilities

• Performs routine clerical tasks and assists case managers with documentation and information tracking.
• Coordinates with outside agencies and maintains patient and case information.
• Assists with post-acute placement processes and transportation coordination as needed.
• Communicates status updates to the Case Management team and related service providers.

Skills

Clerical skills

Communication

Medical terminology

Education

High School Diploma or GED

Associate degree (preferred)

Job description

Primary City/State:

Sonoran Medical Office Building - 33423 N 32nd Ave Phoenix, AZ 85085

Category:

Case Management

Shift:

Day

Department:

Case Management

Location:

Located at Sonoran Crossing

Schedule:

PRN; Monday - Friday; 8am to 4:30pm (focused on weekends and higher census days)

Healthcare experience preferred but not required

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

Under the direction of the Director of Case Management or designee assists in the administration of Case Management functions to include, but not limited to, organization of work flow, communications, critical information tracking, report creation and links with community resources. The position is focused on supporting the role of the Case Management department in optimizing the Care Management process and Case Manager efficiency and effectiveness.

ESSENTIAL FUNCTIONS

Performs a variety of routine clerical activities. Assists case managers in assigned area of responsibility, including compiling information, organizing paperwork and files, providing information, coordinating with outside agencies, monitoring the status of cases, and similar activities. Research, compile, review, reconcile, and/or maintains a variety of information and records. Answer questions and supplies detailed information both in person and on the phone to patients, case managers, and other service agencies. Receives and process a variety of requests for information, referrals, forms, orders, notices, and/or other related information. Follows through on patient needs through coordination of services.

Distributes post-acute placement requests to regional resources and identifies availability. Maintains routine communication with referring Case Management team of the status of requests. Obtains forms to initiate and complete placement process. Arranges safe transportation which fits the patients' needs. Gathers pertinent information from insurance carriers, financial counselors and ancillary staff to ensure patient benefit coverage for post-discharge services.

Confers with the Case Management team to prioritize placement requests. Partner with the Case Management team to provide post-acute services. Facilitate prompt processing of all requests for post-acute services, equipment, or appointments with community resources.

Performs other duties as assigned.

EDUCATION

High School Diploma or GED Required

Associates Preferred

EXPERIENCE

1 year Clerical support Required

1 year administrative support in a clinical environment or utilizing medical terminology or case management experience Preferred

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