Case Management Assistant Osborn

40 Osborn Medical Center; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

HonorHealth in Scottsdale, AZ is seeking a Case Management assistant to support the Case Management department with workflow organization, information tracking, and resource coordination. This role emphasizes clerical duties and collaboration with case managers, insurance teams, and community resources.

Responsibilities include handling routine clerical tasks, coordinating placement and post-acute services, and ensuring timely communication with referring teams.

Qualifications

• Proven clerical experience in a clinical or healthcare setting.
• Familiarity with medical terminology and patient information handling.
• Ability to organize workflows, track information, and coordinate with teams and external agencies.

Responsibilities

• Performs a variety of routine clerical activities.
• Assists case managers in organizing paperwork, coordinating with outside agencies, and monitoring case status.
• Maintains information records, answers inquiries, and supports post-acute coordination and service referrals.
• Gathers information from insurance/public resources to support patient coverage and placement.

Skills

Clerical support

Medical terminology

Administrative support

Education

High School Diploma or GED

Associates preferred

Job description

Primary City/State: Osborn Medical Center - 7400 E Osborn Rd Scottsdale, AZ 85251. Category: Case Management. Shift: Day. Department: Case Management PRN; day shift Monday - Friday; 8am to 4:30pm, 10am to 630pm; weekend availability required Located at E. Osborn Rd & N. Drinkwater Blvd. Medical technology preferred.

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

Job Summary

Under the direction of the Director of Case Management or designee assists in the administration of Case Management functions to include, but not limited to, organization of work flow, communications, critical information tracking, report creation and links with community resources. The position is focused on supporting the role of the Case Management department in optimizing the Care Management process and Case Manager efficiency and effectiveness.

Essential Functions

• Performs a variety of routine clerical activities.
• Assists case managers in assigned area of responsibility, including compiling information, organizing paperwork and files, providing information, coordinating with outside agencies, monitoring the status of cases, and similar activities.
• Research, compile, review, reconcile, and/or maintains a variety of information and records.
• Answer questions and supplies detailed information both in person and on the phone to patients, case managers, and other service agencies.
• Receives and process a variety of requests for information, referrals, forms, orders, notices, and/or other related information.
• Follows through on patient needs through coordination of services.
• Distributes post-acute placement requests to regional resources and identifies availability.
• Maintains routine communication with referring Case Management team of the status of requests.
• Obtains forms to initiate and complete placement process.
• Arranges safe transportation which fits the patients’ needs.
• Gathers pertinent information from insurance carriers, financial counselors and ancillary staff to ensure patient benefit coverage for post-discharge services.
• Confers with the Case Management team to prioritize placement requests.
• Partner with the Case Management team to provide post-acute services.
• Facilitate prompt processing of all requests for post-acute services, equipment, or appointments with community resources.
• Performs other duties as assigned.

Education

• High School Diploma or GED Required
• Associates Preferred

Experience

• 1 year Clerical support Required
• 1 year administrative support in a clinical environment or utilizing medical terminology or case management experience Preferred

About HonorHealth

We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.