Case Management Assistant Osborn

HonorHealth; Scottsdale (AZ); On-site; USD 25,000 - 36,000; Part time

Job summary

HonorHealth's Osborn Medical Center is seeking a Case Management Administrative Assistant to support the Case Management team. You will help organize workflow, track information, and coordinate with community resources to optimize post-discharge care.

The role emphasizes routine clerical tasks, patient and staff inquiries, and collaboration with insurers and referral partners. A High School Diploma or GED is required, with Associates preferred for advancement.

Qualifications

• High School Diploma or GED required.
• Associates degree preferred.
• 1 year clerical support experience required.
• 1 year administrative support in a clinical environment or utilizing medical terminology preferred.

Responsibilities

• Performs a variety of routine clerical activities.
• Assists case managers with information gathering, paperwork, and file organization.
• Coordinates with outside agencies and monitors case status.
• Answers questions and provides detailed information to patients and staff.
• Follows through on patient needs via service coordination.
• Distributes post-acute placement requests to regional resources.
• Maintains communication with referring Case Management team.
• Arranges safe transportation meeting patients' needs.
• Gathers information from insurers and financial counselors for benefit coverage.
• Prioritizes placement requests with Case Management.
• Facilitates post-acute services and equipment requests with community resources.
• Performs other duties as assigned.

Skills

Clerical support

Administrative support

Communication

Coordination

Education

High School Diploma or GED

Associates Preferred

Medical terminology

Job description

Primary City/State:Osborn Medical Center - 7400 E Osborn Rd Scottsdale, AZ 85251Category:Case ManagementShift:DayDepartment:Case ManagementPRN; day shiftMonday - Friday; 8am to 4:30pm, 10am to 630pm; weekend availability requiredLocated at E. Osborn Rd & N. Drinkwater BlvdMedical technology preferredGreat care starts with great people. (Like you.)At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.Responsibilities:JOB SUMMARYUnder the direction of the Director of Case Management or designee assists in the administration of Case Management functions to include, but not limited to, organization of work flow, communications, critical information tracking, report creation and links with community resources. The position is focused on supporting the role of the Case Management department in optimizing the Care Management process and Case Manager efficiency and effectiveness.ESSENTIAL FUNCTIONSPerforms a variety of routine clerical activities. Assists case managers in assigned area of responsibility, including compiling information, organizing paperwork and files, providing information, coordinating with outside agencies, monitoring the status of cases, and similar activities. Research, compile, review, reconcile, and/or maintains a variety of information and records. Answer questions and supplies detailed information both in person and on the phone to patients, case managers, and other service agencies. Receives and process a variety of requests for information, referrals, forms, orders, notices, and/or other related information. Follows through on patient needs through coordination of services.Distributes post-acute placement requests to regional resources and identifies availability. Maintains routine communication with referring Case Management team of the status of requests. Obtains forms to initiate and complete placement process. Arranges safe transportation which fits the patients’ needs. Gathers pertinent information from insurance carriers, financial counselors and ancillary staff to ensure patient benefit coverage for post-discharge services.Confers with the Case Management team to prioritize placement requests. Partner with the Case Management team to provide post-acute services. Facilitate prompt processing of all requests for post-acute services, equipment, or appointments with community resources.Performs other duties as assigned.EDUCATIONHigh School Diploma or GED RequiredAssociates PreferredEXPERIENCE1 year Clerical support Required1 year administrative support in a clinical environment or utilizing medical terminology or case management experience PreferredLICENSE AND CERTIFICATIONSWe're all in for your career.