Case Management Assistant

LAUKOA; City of Watervliet (NY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with employer match

Paid vacation and sick leave

Employer-paid life and AD&D insurance

Flexible work environment

Job summary

LAUKOA is seeking a Case Management Assistant to support the Medical Records and Case Management teams for the Army National Guard. The role focuses on organizing medical documentation, assisting soldiers with records, and providing administrative support for readiness programs.

This full-time contract position operates Monday–Friday with occasional weekends and travel within New York. On-site in Watervliet, NY, with a hourly rate plus a supplement for the first 40 hours each week.

Qualifications

• Pre-employment background check mandatory.
• Acquiring CAC and passing NACI background check required.
• Must have reliable transportation.
• Contract employees will be travel-ready to locations throughout New York State.
• Experience with Microsoft Office (Excel, Word, PDF) preferred.

Responsibilities

• Provides administrative support to the Medical Records and Case Management teams for the ARNG program.
• Maintains soldiers’ medical and dental records; assists in obtaining copies of records.
• Organizes and scans medical documents into the online database.
• Files and retrieves medical documents for soldiers’ records.
• Assists soldiers by phone or in person at the office; responds to inquiries.
• Researches and extracts data from electronic records; supports SRP and MRW activities.

Skills

CAC eligibility

NACI background check

Administrative support

Data entry

Communication skills

Tools

Microsoft Excel

Adobe PDF

Microsoft Word

Job description

LAUKOA brings together a diverse portfolio of companies delivering mission-critical services to the Department of Defense, federal agencies, and commercial organizations. From environmental stewardship and infrastructure support to technology, operations, maintenance, and construction services, we help clients accomplish their goals through expertise, innovation, and trusted partnerships. Rooted in Native Hawaiian values, we are committed to delivering results that strengthen organizations, communities, and future generations.

Whether you’re building critical infrastructure in Greenland, supporting federal health programs in Florida, or protecting ecosystems in the Pacific, LAUKOA brings together people who care about what they do.

Current job opportunities withLAUKOA are posted here as they become available. Check back often for new positions!

SUMMARY

Laukoa is seeking a Case Management Assistant to support the Medical Records and Case Management teams in providing administrative and records support to the State Surgeons Office for the Army National Guard (ARNG). This role helps maintain accurate and accessible medical and dental records, assists service members with obtaining and managing their records, and provides administrative support for medical readiness programs and events. The Case Management Assistant will work closely with Soldiers, medical personnel, and other offices to organize and process medical documentation, research information, respond to inquiries, and support Soldier Readiness Processing (SRP) and Medical Readiness Weekend (MRW) activities. This position is well suited for an organized, detail-oriented professional who enjoys helping others and working in a mission-focused environment.

This is a full-time, contract position with a Monday–Friday schedule and occasional weekend and in-state travel throughout New York.

• On-site: Watervliet, NY 12189
• Hourly Rate: $30.46 an hour plus $5.42 H&W applied to the first 40 hours worked /PTO each week
• REQUIRED: Acquiring CAC and passing NACI background check

DUTIES AND RESPONSIBILITIES

• Provides administrative assistance support to the Medical Records and Case Management teams in support of the State Surgeons Office for the Army National Guard (ARNG).
• Assists in maintaining soldiers’ medical and dental records
• Assist soldiers with obtaining a copy of their medical record
• Organize medical records
• Scan/index all medical documents into the online database
• File all medical documents into soldiers medical records
• Assist soldiers by phone or walk-ins
• Researches and extracts data from electronic records.
• Works closely with other offices on related medical issues.
• Answers ad hoc queries using data from various databases.
• Provides administrative support to medical portions of the state Soldier Readiness Processing
• (SRP) and Medical Readiness Weekend (MRW) Program.

QUALIFICATIONS

• Pre-employment background check mandatory.
• Acquiring CAC and passing NACI background check required
• Must have reliable transportation
• Contract employees will be required to travel to locations throughout New York State to meet with service members several times a year.
• Must have computer experience. Knowledge of Microsoft programs such as Excel, Adobe PDF and Word is a must
• Experience in military, especially Army National Guard, or veterans populations
• Schedule:
  • 8 hour shift
  • Monday to Friday
• Occasional weekend travel in NY

LAUKOA is an Equal Opportunity/Affirmative Action/VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

LAUKOA offers a best-in‑class benefits program including: medical, dental and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including: critical illness coverage; accident insurance; identity theft coverage; pet insurance; and an Employee Assistance Program.

LAUKOA gives preference to Internal Candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.