Medical/Dental Administrative Assistant

LAUKOA; Alexandria (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) employer match

Paid vacation and sick leave

Basic life and AD&D insurance

Employee Assistance Program

Flexible work environment

Job summary

LAUKOA is seeking two full-time Medical Administrative Support Specialists to support the Louisiana Army National Guard in Pineville, LA. These roles handle non-clinical medical records, privacy releases, and readiness document processing, with on-site schedule Tue–Fri 0700–1730.

You will maintain Soldier medical records, support scheduling, and ensure timely updates across DoD systems, while upholding HIPAA and information-security requirements in a mission-critical environment.

Qualifications

• Must pass background checks and obtain CAC eligibility.
• Maintain HIPAA training and information assurance requirements.
• Fully trained for medical administrative services and data protection.
• On-site work in Pineville, Louisiana, Tue–Fri 0700–1730.
• Access to DoD systems with proper authorization and security clearances.

Responsibilities

• Review and process medical and dental records per DoD regs.
• Schedule appointments with government-contracted facilities.
• Maintain privacy, update records, and ensure timely postings.
• Audit and document Open eCase records every 30 days.
• Support medical readiness events and travel as required.
• Create hard-copy and electronic medical records for new accessions.

Skills

Background checks

CAC eligibility

HIPAA certification

Information security

Records management

On-site work readiness

DoD system familiarity

Job description

LAUKOA brings together a diverse portfolio of companies delivering mission-critical services to the Department of Defense, federal agencies, and commercial organizations. From environmental stewardship and infrastructure support to technology, operations, maintenance, and construction services, we help clients accomplish their goals through expertise, innovation, and trusted partnerships. Rooted in Native Hawaiian values, we are committed to delivering results that strengthen organizations, communities, and future generations.

Whether you’re building critical infrastructure in Greenland, supporting federal health programs in Florida, or protecting ecosystems in the Pacific, LAUKOA brings together people who care about what they do.

Current job opportunities withLAUKOA are posted here as they become available. Check back often for new positions!

Position Summary

LAUKOA is seeking two full-time Medical Administrative Support Specialists to support the Louisiana Army National Guard State Surgeon Office in Pineville, Louisiana. These positions provide non-clinical medical administrative support by maintaining, safeguarding, updating, and processing Soldier Treatment Records and supporting medical readiness activities.

Two full-time positions available | On-site in Pineville, Louisiana | Tuesday through Friday, 0700–1730 | Contract W912NR-26-F-A007

DUTIES AND RESPONSIBILITIES INCLUDE:

• Review privacy rights with each Service Member and obtain the appropriate signed release of information, including DD Form 2870 or the required VA-specific authorization.
• Review MEDPROS, MEDCHART, MODS, medical readiness portals, TEAMS, and other applicable DoD systems before medical readiness events to identify required services and prepare records.
• Maintain Soldier medical and dental records in accordance with Army Regulation 40-66.
• Mark and safeguard files, output products, and storage media according to classification level and release information only to authorized personnel with a valid need to know.
• Create, maintain, and process medical and dental records for incoming, current, and separating members, including scanning, indexing, and labeling records in Health Readiness Records and filing hard copies.
• Assist Service Members in scheduling appointments with appropriate Government-contracted medical and dental facilities.
• Review and update all open eCase records at least once every 30 calendar days and document courses of action and required follow-up items.
• Document Service Member interactions and medical-chart updates within 24 hours of the interaction.
• Scan, index, and enter updated medical and dental documents into the appropriate systems of record within five business days after receipt or a medical readiness event, and stamp documents "MEDPROS Posted" as required.
• Request, receive, upload, index, and route medical and dental documentation through the State Surgeon Office, Medical Command, and the LAARNG medical records custodian.
• Create hard-copy medical records for new accessions within 14 calendar days after receipt of the enlistment order.
• Review medical records and update the State Surgeon Office and Medical Readiness NCO before Basic Military Training, schools, transfers, discharge, retirement, and medical readiness events.
• Prescreen Service Member medical records for scheduled medical readiness events at least 30 business days before the event.
• Attend and provide administrative support at all required medical readiness and Soldier Readiness Processing events at Camp Beauregard and at other locations when travel is approved.
• Conduct and document monthly audits of 10 percent of Service Treatment Records in accordance with Army Regulation 40-66 and maintain on-site archives for discharged, deceased, and separated Soldiers.
• Provide dental records when required to support identification of human remains.
• Process records requests from Soldiers, the Department of Veterans Affairs, state agencies, and medical providers within 30 days and in accordance with Army Regulation 40-66.
• Inventory Service Treatment Records and electronic records and prepare supporting correspondence for Congressional and Freedom of Information Act inquiries.
• Close out Service Treatment Records within 30 days after a Service Member separates from the LAARNG.
• Run and provide newly required system-generated reports as DoD systems and reporting requirements change.

QUALIFICATIONS:

• Must provide all information required for background checks and meet installation-access and personal-identity-verification requirements.
• Must obtain and maintain required Common Access Card eligibility, DoD cyber-awareness and information-assurance training, annual HIPAA certification, and systems authorization before accessing Service Member records.
• Must be fully trained and otherwise qualified to perform the assigned medical administrative services and safeguard protected health information, personally identifiable information, and Government systems.
• Must be available to work full-time on-site in Pineville, Louisiana, Tuesday through Friday from 0700 to 1730, and support approved medical-readiness-event travel when required.
• A current state driver license is required when operating a motor vehicle on Camp Beauregard or at a Louisiana Army National Guard armory.

LAUKOA is an Equal Opportunity/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

LAUKOA offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment.

• Medical, dental, and vision insurance;
• A 401(k) program with employer match;
• Paid vacation and sick leave;
• Employer-paid basic life and AD&D insurance;
• Employee Assistance Program;
• And a flexible work environment.

Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

• Critical illness coverage;
• Accident insurance;
• Identity theft coverage;
• Pet insurance, and more.

LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.