Case Coordinator

BruntWork; United States; Remote; MXN 678,000 - 1,055,000; Full time

Benefits offered by this job

Health insurance coverage for eligible

Permanent work-from-home role

Immediate hiring

Job summary

BruntWork is seeking an ABA Therapy Case Coordinator - Scheduling & Client Services to manage scheduling and service coordination for children receiving ABA therapy. You will be the main contact for families, BTs, clinical supervisors, and admin teams, ensuring accurate documentation and consistent service delivery.

The role requires adept organization, empathy, and bilingual Spanish/English communication, with the ability to handle a high-volume caseload and promote timely renewals, coverage,

Qualifications

• Experience in healthcare, ABA therapy, case management, social services, or related field.
• Excellent bilingual communication in Spanish and English.
• Experience coordinating schedules and managing a high-volume caseload.
• Strong organizational and multitasking skills with attention to detail.

Responsibilities

• Manage 65+ active client cases, monitor service hours, and identify gaps.
• Develop and maintain therapy schedules, assign BTs, and coordinate coverage.
• Resolve scheduling conflicts, cancellations, and coverage gaps.
• Communicate professionally with families regarding schedules and updates.
• Maintain accurate client records, scheduling details, and authorizations.
• Monitor authorization expiration dates and coordinate renewals.
• Collaborate with clinical supervisors, BTs, and operations teams for continuity of care.
• Support new staff assignments and escalate urgent concerns when needed.

Skills

Bilingual: Spanish/English

Scheduling coordination

Time management

Documentation accuracy

Tools

Microsoft Word

Excel

Outlook

Job description

We are seeking a highly organized and compassionate ABA Therapy Case Coordinator - Scheduling & Client Services to manage scheduling and service coordination for children receiving Applied Behavior Analysis (ABA) therapy. You will serve as the primary point of contact for families, Behavior Technicians (BTs), clinical supervisors, and administrative teams, ensuring consistent service delivery, effective communication, and accurate documentation.

This role is ideal for someone who can manage a high-volume caseload, solve scheduling challenges, and meet performance targets in a fast-paced healthcare environment.

Schedule

• Monday-Friday, 9:00 AM-5:30 PM EST (40 working hours per week)

Key Responsibilities

• Manage approximately 65 or more active client cases, monitor service hours, and identify service gaps.
• Develop and maintain therapy schedules, assign Behavior Technicians, and coordinate staffing coverage.
• Resolve scheduling conflicts, cancellations, and coverage gaps to minimize service disruptions.
• Communicate professionally and empathetically with families regarding schedules, service updates, and concerns.
• Maintain accurate client records, scheduling details, service authorizations, and compliance documentation.
• Monitor authorization expiration dates and coordinate timely renewals.
• Collaborate with clinical supervisors, Behavior Technicians, and operations teams to ensure continuity of care.
• Support new staff assignments, 4) Escalate urgent concerns, and contribute to process improvements.

Requirements and Skills

• Preferred 1-2 years of experience in healthcare, ABA therapy, case management, social services, or a related field.
• Excellent Spanish and English communication skills
• Experience coordinating schedules and managing a high-volume client caseload.
• Strong organizational, multitasking, problem-solving, and time-management skills.
• Excellent written and verbal communication skills, with an empathetic approach to family interactions.
• High attention to detail and the ability to manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Familiarity with scheduling platforms, case management systems, or healthcare software.
• Understanding of HIPAA and patient confidentiality.
• Experience in ABA therapy, pediatric healthcare, behavioral health, or KPI-driven environments is an advantage.

Performance Expectations

Meet established KPIs for caseload management, scheduling efficiency, staffing coverage, cancellation reduction, family response times, and documentation accuracy.

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations