Case Coordinator

Avondale-Care-Group; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Avondale-Care-Group is seeking a Home Care Coordinator to manage an assigned caseload of patients and caregivers, ensuring continuity of care and exceptional service delivery. The role requires travel between Ozone Park and Manhattan, fluency in English and Spanish, and strong communication, scheduling, and problem-solving skills to coordinate visits and monitor EVV and payroll issues.

You will review dashboards, support attendance management, and collaborate with healthcare professionals to

Qualifications

• Minimum 1 year of experience in healthcare coordination, scheduling, customer service, or a related field.
• Fluency in English and Spanish (written and verbal).
• Proficiency with Microsoft Outlook, Teams, and basic computer applications.
• Experience with HHAeXchange or similar scheduling platforms.

Responsibilities

• Manage an assigned caseload of home care patients and caregivers.
• Coordinate and staff patient cases to ensure uninterrupted service.
• Conduct daily attendance follow-up and resolve missed visits.
• Monitor caregiver schedules and address call-outs, lateness, and coverage needs.
• Communicate with patients, caregivers, family members, and healthcare professionals regarding service needs.
• Document all patient and caregiver interactions accurately and timely.
• Manage holds, hospitalizations, schedule changes, and service interruptions.
• Review dashboards, reports, and outstanding tasks daily.
• Follow up on timesheets, EVV compliance, and payroll-related issues.

Skills

Bilingual English/Spanish

Communication

Time management

Organizational skills

Multitasking

Problem-solving

Interpersonal skills

Team collaboration

Tools

Microsoft Outlook

Microsoft Teams

HHAeXchange

Job description

Position SummaryThe Home Care Coordinator is responsible for managing an assigned caseload of patients and caregivers, ensuring continuity of care, staffing coverage, attendance management, and exceptional customer service. The Coordinator serves as the primary point of contact for patients, caregivers, family members, and referral sources while maintaining compliance with company policies and contractual requirements.Key ResponsibilitiesManage an assigned caseload of home care patients and caregivers.Coordinate and staff patient cases to ensure uninterrupted service.Conduct daily attendance follow-up and resolve missed visits.Monitor caregiver schedules and address call-outs, lateness, and coverage needs.Communicate with patients, caregivers, family members, and healthcare professionals regarding service needs.Document all patient and caregiver interactions accurately and timely.Manage holds, hospitalizations, schedule changes, and service interruptions.Review dashboards, reports, and outstanding tasks daily.Follow up on timesheets, EVV compliance, and payroll-related issues.Maintain compliance with company policies, contract requirements, and documentation standards.Participate in team meetings, trainings, and performance initiatives.on call rotation, this position requires travel. Travel is split between our location in Ozone Park and our location in Manhattan.Fluent in English and Spanish (written and verbal).Minimum 1 year of experience in healthcare coordination, scheduling, customer service, or a related field.Strong communication and interpersonal skills.Excellent time management and organizational abilities.Ability to multitask and work in a fast-paced environment.Strong problem-solving and critical-thinking skills.Proficiency with Microsoft Outlook, Teams, and basic computer applications.Ability to receive feedback, adapt to change, and work collaboratively within a team.Preferred QualificationsHome care or healthcare coordination experience.Experience with HHAeXchange or similar scheduling platforms.Experience managing high-volume caseloads and caregiver scheduling.This position requires travel. Travel is split between our location in Ozone Park and our location in Manhattan.