Bilingual Home Care Case Coordinator

Avondale-Care-Group; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Avondale-Care-Group is seeking a Home Care Coordinator to manage an assigned caseload of patients and caregivers, ensuring continuity of care and exceptional service delivery. The role requires travel between Ozone Park and Manhattan, fluency in English and Spanish, and strong communication, scheduling, and problem-solving skills to coordinate visits and monitor EVV and payroll issues.

You will review dashboards, support attendance management, and collaborate with healthcare professionals to

Qualifications

• Minimum 1 year of experience in healthcare coordination, scheduling, customer service, or a related field.
• Fluency in English and Spanish (written and verbal).
• Proficiency with Microsoft Outlook, Teams, and basic computer applications.
• Experience with HHAeXchange or similar scheduling platforms.

Responsibilities

• Manage an assigned caseload of home care patients and caregivers.
• Coordinate and staff patient cases to ensure uninterrupted service.
• Conduct daily attendance follow-up and resolve missed visits.
• Monitor caregiver schedules and address call-outs, lateness, and coverage needs.
• Communicate with patients, caregivers, family members, and healthcare professionals regarding service needs.
• Document all patient and caregiver interactions accurately and timely.
• Manage holds, hospitalizations, schedule changes, and service interruptions.
• Review dashboards, reports, and outstanding tasks daily.
• Follow up on timesheets, EVV compliance, and payroll-related issues.

Skills

Bilingual English/Spanish

Communication

Time management

Organizational skills

Multitasking

Problem-solving

Interpersonal skills

Team collaboration

Tools

Microsoft Outlook

Microsoft Teams

HHAeXchange

Job description

Avondale-Care-Group is seeking a Home Care Coordinator to manage an assigned caseload of patients and caregivers, ensuring continuity of care and exceptional service delivery. The role requires travel between Ozone Park and Manhattan, fluency in English and Spanish, and strong communication, scheduling, and problem-solving skills to coordinate visits and monitor EVV and payroll issues.

You will review dashboards, support attendance management, and collaborate with healthcare professionals to