Case Coordinator

JAMS, Inc; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in alternative dispute resolution seeks an Administrative Assistant or Case Manager apprentice to support case administration and provide a superior client experience. Applicants should have a Bachelor's degree and 2-4 years of experience in a similar role, demonstrating strong communication skills and proficiency in relevant software.

Qualifications

• 2-4 years in an administrative or case management role required.
• Proficiency in ADR processes and procedures preferred.
• Experience in legal and client service roles is a plus.

Responsibilities

• Support Case Managers and Panelists throughout the lifecycle of a case.
• Coordinate and schedule conference calls and hearings.
• Communicate and meet with Case Managers to discuss case issues.

Skills

Verbal communication

Written communication

Client service

Education

Bachelor's Degree in a related discipline

Tools

Proficiency in software programs

Job description

Overview

We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.A Brief Overview

Partners with their Case Managers to develop and administer Panelists' practices. Coordinates case administration and case management within the case management team. Provides continued support to Case Manager(s) and Panelists, as well as performs a wide variety of administrative, coordination, and program support activities. Performs all tasks accurately and with an appropriate sense of urgency.

Responsibilities

What you will do

• Completes tasks in an efficient, accurate manner as directed by Case Managers. Communicates and meets with Case Managers and local managers to discuss case issues.
• Supports Case Managers, clients, and Panelists throughout the entire lifecycle of a case.
• Provides administrative support for Case Managers and Panelists.
• Develops overall Case Manager skills, enhancing the client experience.
• Serves as Case Manager apprentice on mediations, competent to cover a Case Manager’s desk in their absence when appropriate.
• Collaborates with Panelist(s) to develop and administer their ADR practice including coordinating and scheduling of conference calls, pre-hearing preparation calls, moderating, customer service, interacting with clients, and hearings.
• Reviews closed cases to determine client satisfaction and future business opportunities.
• Other duties as assigned within similar scope.

Qualifications

• Bachelor's Degree in a related discipline. Preferred
• 2-4 years of working in an administrative or case management role. Required
• 2-4 years of working in legal and client service role. Plus
• 1-3 years For internal candidates, proven ability as an Administrative Assistant, Client Services (AACS), or similar position. Required
• Proficiency in all ADR processes and procedures. (Preferred proficiency)
• Knowledge of Panelists’ practice preferences in the local Resolution Center (RC). (Preferred proficiency)
• Computer literate and proficient in all software programs required for the position. (Required proficiency)
• Verbal and written communication skills. (Required proficiency)