Case Coordinator

JAMS, Inc; Irvine (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company specializing in Alternative Dispute Resolution is seeking a Case Manager Apprentice. In this role, you will support Case Managers by performing administrative tasks and enhancing the client experience. Candidates should have a Bachelor's degree and relevant experience in case management or administrative roles.

Qualifications

• 2-4 years of experience in an administrative or case management role required.
• Proficiency in all ADR processes preferred.
• Strong verbal and written communication skills essential.

Responsibilities

• Support Case Managers and clients throughout the case lifecycle.
• Complete administrative tasks as directed by Case Managers.
• Collaborate with Panelists and develop ADR practices.

Skills

Communication

Administrative Support

Client Service

Education

Bachelor's Degree

Tools

Relevant software programs

Job description

Overview

We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.

A Brief Overview

Partners with their Case Managers to develop and administer Panelists' practices. Coordinates case administration and case management within the case management team. Provides continued support to Case Manager(s) and Panelists, as well as performs a wide variety of administrative, coordination, and program support activities. Performs all tasks accurately and with an appropriate sense of urgency.

Responsibilities

What you will do

• Complete tasks efficiently and accurately as directed by Case Managers. Communicate and meet with Case Managers and local managers to discuss case issues.
• Support Case Managers, clients, and Panelists throughout the entire lifecycle of a case.
• Provide administrative support for Case Managers and Panelists.
• Develop overall Case Manager skills to enhance the client experience.
• Serve as a Case Manager apprentice on mediations, capable of covering a Case Manager’s desk in their absence when appropriate.
• Collaborate with Panelists to develop and administer their ADR practice, including coordinating and scheduling conference calls, pre-hearing preparation, moderating, customer service, interacting with clients, and hearings.
• Review closed cases to determine client satisfaction and identify future business opportunities.
• Perform other duties as assigned within a similar scope.

Qualifications

• Bachelor's Degree in a related discipline (preferred)
• 2-4 years of experience in an administrative or case management role (required)
• 2-4 years of experience in legal and client service roles (plus)
• 1-3 years of proven ability as an Administrative Assistant, Client Services (AACS), or similar position (required)
• Proficiency in all ADR processes and procedures (preferred)
• Knowledge of Panelists’ practice preferences in the local Resolution Center (preferred)
• Proficiency in relevant software programs required for the position (required)
• Strong verbal and written communication skills (required)