Case Coordinator

Knrlegal; Fairlawn (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Kisling, Nestico & Redick is seeking a detail-oriented Case Coordinator to manage daily intake operations in an in-office setting. You will input new case data, review police reports, create client files and support the Attorney/Paralegal team.

The role requires strong English communication, proficiency with MS Outlook, Word and Excel, and the ability to multitask in a high-volume environment. Monday–Friday, full-time with on-site work.

Qualifications

• Strong data entry and typing skills (≥45 WPM).
• Experience in high-volume call center or law firm preferred.
• Ability to review police reports for accuracy.
• Proficiency with MS Office products and case management software.

Responsibilities

• Collect list of new cases opened and input data into case management software following established procedures and turnaround time.
• Locate and review police reports for accurate information.
• Create client files and distribute to appropriate Attorney/Paralegal team.
• Scan and attach documents to client file in case management software.
• Edit documents, scan and fax.
• Add providers from spreadsheet into case management software.
• Interact with firm investigators and doctors’ offices.
• Answer phones in a high-volume call center.
• Regular, consistent, punctual attendance.
• Other duties as assigned

Skills

MS Outlook

MS Word

MS Excel

English communication

Attention to detail

Multi-tasking

Education

High School Diploma

Tools

Case management software

Job description

Description

Position Summary

The Case Coordinator is responsible for the day-to-day operations of new cases. This person reports directly to the Intake Manager and acts under his or her direction.

Essential Duties/Responsibilities

• Collect list of new cases opened and input data into case management software following established procedures and turnaround time
• Locate and review police reports for accurate information
• Create client files and distribute to appropriate Attorney/Paralegal team
• Scan and attach documents to client file in case management software
• Edit documents, scan and fax
• Add providers from spreadsheet into case management software
• Interact with firm investigators and doctors’ offices
• Answer phones in a high-volume call center
• Regular, consistent, punctual attendance
• Other duties as assigned

Requirements

Required Skills / Abilities

• Coordination skill to operate office phone, headphones, printers and calculators. Use of computers and related software applications.
• Highly proficient in MS Outlook, Word and Excel.
• High command of English grammar, usage, punctuation, and spelling. Exceptional communication skills
• Ability to work well under pressure and to exercise good judgment
• Strong attention to detail, organized and able to multitask and prioritize workload

Education and Experience

• High School Diploma preferred
• High volume phone, call center and/or law firm experience is preferred
• Must type no less than 45 WPM
• Prior case management experience preferred

This is a Full-time in-office position Monday - Friday

Kisling, Nestico & Redick is an Equal Opportunity Employer