Case Coordination Specialist I

Socket.dev; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Dress for Comfort

Awesome People

Great Benefits

Referral Bonuses

Job summary

Compex Legal Services in Austin, Texas is seeking a detail-oriented Case Specialist to help keep cases moving and support Case Managers. You’ll juggle high-volume calls, manage schedules, and ensure clear and timely updates to clients and internal teams.

The role emphasizes organization, discretion with sensitive information, and a positive, proactive work energy. A casual dress code and strong benefits are noted in the company’s culture.

Qualifications

• Education: High school diploma or equivalent. Bonus points for admin or support experience.
• Top-Notch Communication: You’re clear, professional, and know how to get your point across.
• Positive Vibes: Your energy is contagious, and you keep the team motivated and upbeat.
• Trustworthiness: You handle sensitive info with care and total discretion.

Responsibilities

• Juggle Like a Pro: Manage 90+ calls a day, keeping things running smoothly.
• Stay Super Organized: Master scheduling, client requests, and to-do lists.
• Communicate Like a Champ: Make waiver calls and follow up on requests, keeping everyone in the loop.
• Be the Payment Point Person: Confirm pre-payments, prep for deliveries, and keep detailed client notes.
• Own Quality Control: Review incoming mail to catch anything missing and lend a hand across departments.
• Spot the Details: Scrutinize records and responses, coordinating with Case Managers to keep things moving.
• Write it Right: Send out crystal-clear status updates and approval emails—no room for confusion here.

Skills

Communication

Education

High school diploma or equivalent

Job description

Compex Legal Services in Austin, Texas is seeking a detail-oriented Case Specialist to help keep cases moving and support Case Managers. You’ll juggle high-volume calls, manage schedules, and ensure clear and timely updates to clients and internal teams.

The role emphasizes organization, discretion with sensitive information, and a positive, proactive work energy. A casual dress code and strong benefits are noted in the company’s culture.