Case Assistant

Park West Health System,Inc.; Baltimore (MD); On-site; USD 40,000 - 58,000; Full time

Job summary

Park West Health System,Inc. is seeking a Case Assistant who reports to the Ryan White Clinical Quality Manager and supports Hidden Garden Medical Case Management as instructed.

The role involves monitoring clients’ adherence to HIV primary care, mental health, and substance use appointments; providing pre-appointment reminders; assisting with rescheduling; arranging transportation; and conducting home visits for lost-to-care clients.

Qualifications

• Bachelor’s Degree with two years’ experience working in a social service environment.
• Relevant background experience and sensitivity to HIV/AIDS related issues and African-American and other minority community issues.
• An awareness of local AIDS services and resource providers at the public and community levels.

Responsibilities

• Monitor clients’ compliance with primary medical care, mental health, and substance use appointments.
• Provide pre-appointment reminders; assess barriers to keeping appointments and assist with rescheduling HIV primary care, behavioral health and specialty appointments.
• Monitor eligibility for Ryan White services and update agency forms.
• Make phone calls to and on behalf of clients and conduct home visits for lost to care clients.
• Arrange transportation and/or accompany patients to appointments as requested

Education

Bachelor's Degree with two years’ experience in a social service environment

Job description

The Case Assistant reports to the Ryan White Clinical Quality Manager and provides support services for Hidden Garden Medical Case Management as instructed.

Responsibilities

• Monitor clients’ compliance with primary medical care, mental health, and substance use appointments.
• Provide pre-appointment reminders; assess barriers to keeping appointments and assist with rescheduling HIV primary care, behavioral health and specialty appointments.
• Monitor eligibility for Ryan White services and update agency forms.
• Make phone calls to and on behalf of clients and conduct home visits for lost to care clients.
• Arrange transportation and/or accompany patients to appointments as requested

Qualifications

• Bachelor’s Degree with two years’ experience working in a social service environment
• Relevant background experience and sensitivity to HIV/AIDS related issues and African-American and other minority community issues.
• An awareness of local AIDS services and resource providers at the public and community levels.