Case Analyst I - Bilingual

World Education Services; United States; On-site; USD 48,000 - 62,000; Full time

Job summary

World Education Services (WES) seeks a Case Analyst I - Bilingual to thoroughly examine case files, analyze data, and ensure accuracy of case information. You will process standard files, verify credentials, and support coordination across departments to maintain an efficient workflow.

Responsibilities include reviewing records, assessing documentation, and applying WES methodology. Strong organizational skills and the ability to work in a fast-paced environment are essential.

Qualifications

• 1+ years of experience in credential processing or monitoring preferred.
• Proficient use of IT systems including Microsoft Office applications (Excel, Word, Outlook) and ability to learn new systems quickly.
• Strong English language skills (ability to read and communicate in English).
• Fluency in German and/or French (reading/comprehension in documents).

Responsibilities

• Process files from various educational regions and ensure accuracy of case information.
• Determine if documents meet WES documentation requirements.
• Process applications within specified timeframes and ensure consistency of assessment outcomes.
• Verify academic information entered by clients against documents.
• Develop knowledge of education systems and their documentation practices.
• Learn end-to-end credential evaluation process and dependencies.
• Maintain security and privacy of applicant information.
• Other duties as assigned.

Skills

Attention to detail

Time management

Verbal and written communication

Customer service

Remote work capability

Tools

Microsoft Office

Job description

World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org.

About the Opportunity:

The Case Analyst I--Bilingual will be responsible for thoroughly examining case files, analyzing data from various sources such as documentation and databases, and ensuring the accuracy of case information. The primary objective of this role is to obtain and demonstrate base knowledge of WES methodology to process standard files in order to make well-informed decisions based on the gathered data. As a valuable member, the Case Analyst will play a crucial role in executing daily operational tasks, including reviewing records, assessing credentials, and verifying actions. This ensures effective coordination among departments and stakeholders, as well as maintaining organized and efficient workflow.

About the Opportunity:

• Processing files from a variety of educational regions.
• Determining if each document meets WES’ documentation requirements.
• Processing applications within specified timeframes, checking for accuracy and consistency of assessment outcomes.
• Verifying academic information entered by the client and ensuring that the information matches what is reflected in the corresponding documents.
• Developing knowledge of designated systems of education and their academic documentation practices and policies and applying it to routine and unique cases.
• Becoming familiar with the end-to-end credential evaluation process and aware of the related dependencies.
• Maintaining the security and privacy of applicant information.
• Other duties as assigned.

Your Experience:

Required

• 1+ years of experience in credential processing and monitoring preferred.
• Proficient use of IT systems including Microsoft Office applications (Excel, Word, Outlook) and ability to learn new systems quickly.
• Fluency in German and\or French (note: speaking in German or French is not required, however candidate must be able to read and comprehend documents in German or French).
• Strong English language skills (ability to read and communicate in English).
• Strong German and\or French language skills (ability to read and comprehend documents written in either German or French—speaking the language is not required).
• Ability to learn and apply new knowledge about international education systems.
• Experience working in multiple systems simultaneously.
• Experience working in a fast-paced, high-volume environment.
• Ability to learn to use known, practiced protocol for evaluating educational credentials.
• Ability to learn to identify files outside of scope of knowledge.
• Ability to contribute new ideas and recommendations for process improvement.
• Ownership and initiative to deliver results and a strong sense of responsibility.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong commitment to WES' mission and values.
• Strong remote work and digital communication skills required.
• Experience with credential evaluations desirable.
• Knowledge of international education and/or foreign systems of education desirable.

Title: Case Analyst I - Bilingual

Reporting to: Case Manager

Compensation: $48K - $62K USD

Employment Type: Full Time

Who We Are:

World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org.

About the Opportunity:

The Case Analyst I--Bilingual will be responsible for thoroughly examining case files, analyzing data from various sources such as documentation and databases, and ensuring the accuracy of case information. The primary objective of this role is to obtain and demonstrate base knowledge of WES methodology to process standard files in order to make well-informed decisions based on the gathered data. As a valuable member, the Case Analyst will play a crucial role in executing daily operational tasks, including reviewing records, assessing credentials, and verifying actions. This ensures effective coordination among departments and stakeholders, as well as maintaining organized and efficient workflow.

About the Opportunity:

• Processing files from a variety of educational regions.
• Determining if each document meets WES’ documentation requirements.
• Processing applications within specified timeframes, checking for accuracy and consistency of assessment outcomes.
• Verifying academic information entered by the client and ensuring that the information matches what is reflected in the corresponding documents.
• Developing knowledge of designated systems of education and their academic documentation practices and policies and applying it to routine and unique cases.
• Becoming familiar with the end-to-end credential evaluation process and aware of the related dependencies.
• Maintaining the security and privacy of applicant information.
• Other duties as assigned.

Your Experience:

Required

• 1+ years of experience in credential processing and monitoring preferred.
• Proficient use of IT systems including Microsoft Office applications (Excel, Word, Outlook) and ability to learn new systems quickly.
• Fluency in German and\or French (note: speaking in German or French is not required, however candidate must be able to read and comprehend documents in German or French).
• Strong English language skills (ability to read and communicate in English).
• Strong German and\or French language skills (ability to read and comprehend documents written in either German or French—speaking the language is not required).
• Ability to learn and apply new knowledge about international education systems.
• Experience working in multiple systems simultaneously.
• Experience working in a fast-paced, high-volume environment.
• Ability to learn to use known, practiced protocol for evaluating educational credentials.
• Ability to learn to identify files outside of scope of knowledge.
• Ability to contribute new ideas and recommendations for process improvement.
• Ownership and initiative to deliver results and a strong sense of responsibility.
• Excellent organizational skills and attention to detail.