Lien Resolution Supervisor

ARCHER; Austin (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

401(K)

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Short Term Disability

Long Term Disability

Job summary

ARCHER Systems is seeking a Mass Tort Lien Resolution Supervisor in Austin, TX. You will lead a team of 4–7 Case Analysts, drive timely lien resolutions, and ensure accuracy and regulatory compliance across a diverse mass tort portfolio.

The role emphasizes leadership, analytics, and scalable workflow development to support both U.S. and India-based operations. Join ARCHER to shape operational excellence and client outcomes.

Qualifications

• 1–3+ years of experience leading teams in lien resolution or related operations.
• Strong analytical, problem solving, and data interpretation skills.
• Ability to document workflows, create training materials, and drive standard processes.

Responsibilities

• Lead, coach, and develop a team of Case Analysts to resolve liens accurately and timely.
• Oversee daily operations, staffing, and adherence to KPIs and SLAs.
• Monitor metrics, identify root causes, and implement corrective actions.
• Ensure quality controls, audits, and documentation standards are followed.
• Provide guidance on lien resolution strategies and escalate complex issues as needed.
• Develop SOPs, training materials, and knowledge resources for US and India teams.
• Collaborate with cross-functional partners to drive process, system, and reporting improvements.
• Report status, risks, and progress to management and stakeholders.

Skills

Leadership

Analytical thinking

Cross-functional collaboration

Process improvement

Communication

Education

Undergraduate degree

Tools

Excel

SQL

Case management systems

Job description

POSITION SUMMARY

The Mass Tort Lien Resolution Supervisor is responsible for leading and developing a team of 4-7 Case Analysts within the Mass Tort Lien Resolution department. This role oversees all aspects of the lien resolution process, ensuring work is completed accurately, efficiently, and in compliance with client and regulatory requirements. The Supervisor plays a critical role in driving team performance, maintaining service quality, and delivering exceptional outcomes for clients.

The ideal candidate is a process and solutions-oriented leader with strong analytical and problem-solving skills and who thrives in a fast-paced environment. They possess the ability to understand complex operational objectives, collaborate effectively with cross-functional teams, and translate business needs into scalable workflows and standardized processes. This individual will also be responsible for documenting procedures, developing training materials, and supporting the ongoing growth and success of both U.S.-based and India Operations team members.

Location: Austin, TX

JOB RESPONSIBILITIES:

The Mass Tort Lien Resolution Supervisor leads, develops, and manages a team of Case Analysts while ensuring the timely, accurate, and compliant resolution of liens across a diverse portfolio of mass tort cases. This role oversees daily operations, drives team performance, supports process improvement initiatives, and collaborates with cross-functional stakeholders to deliver exceptional client outcomes.

Key Responsibilities

• Lead, coach, and develop a team of Case Analysts, including assigning work, setting expectations, conducting regular one-on-one meetings, providing timely feedback, evaluating performance, and addressing employee relations matters in partnership with Human Resources.
• Plan and oversee daily lien resolution operations to ensure work is prioritized, adequately staffed, and completed accurately and within applicable key performance indicators, service level agreements, client requirements, and regulatory standards.
• Ensure timely submission, tracking, and follow-up of lien requests, correspondence, bulk submissions, outstanding liens, tasks, and tickets; promptly report material delays, risks, and exceptions to the Manager, Lien Operations.
• Monitor team workload, workflow trends, productivity, quality, and client service metrics; analyze results and implement corrective actions to improve accuracy, efficiency, capacity, and case progression.
• Oversee quality assurance and operational controls, including audits, error and client satisfaction reviews, red-flag tracking, and adherence to procedures, checklists, and documentation standards.
• Provide technical and procedural guidance on lien resolution and standard negotiation approaches, including compromise, waiver, appeal, and reduction requests; escalate complex, novel, or legally sensitive matters to management or appropriate counsel.
• Create, maintain, and deliver standard operating procedures, training materials, job aids, and knowledge resources that support onboarding, employee development, and consistent execution across U.S.-based and India-based teams.
• Partner with operations leadership and cross-functional technology, reporting, legal, and business support teams to define requirements and implement process, system, automation, and reporting improvements.
• Maintain accurate operational records and communicate team status, risks, resource needs, and improvement progress to management and other stakeholders.

KNOWLEDGE, SKILLS, AND ABILITIES

Required:

• 1-3+ years of experience leading or managing teams in lien resolution, legal services, claims administration, healthcare reimbursement, or a related operational environment
  • Comparable experience demonstrating sustained leadership and influence may be considered.
• Working knowledge of operational workflows, quality controls, performance metrics, and service-level management
  • Knowledge of lien resolution or healthcare reimbursement practices is strongly preferred.
• Demonstrated ability to supervise employees, set clear expectations, allocate work, coach performance, resolve routine issues, and hold team members accountable for results.
• Strong analytical, critical-thinking, and problem-solving skills, including the ability to interpret operational data, identify root causes, assess risk, and implement practical solutions.
• Ability to organize and manage multiple priorities, deadlines, and changing workloads in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to develop, document, and improve workflows, standard operating procedures, training materials, and quality assurance processes.
• Excellent verbal, written, and presentation skills, with the ability to communicate expectations and feedback clearly and to convey operational status, risks, and recommendations to employees, management, clients, and cross-functional partners.
• Ability to collaborate effectively with U.S.-based and India-based teams and coordinate work, training, and feedback across time zones.
• Sound judgment, discretion, and the ability to safeguard confidential, proprietary, client, and employee information.
• Intermediate proficiency with Microsoft Outlook, Word, and Excel and the ability to learn and use case management, workflow, and reporting systems.

Preferred:

• Undergraduate degree in Business, Operations, Legal Studies, Finance, Technology, a related discipline or have commiserate experience.
• 1-3+ years’ experience with case management systems, workflow tools, legal operations platforms, or automation solutions.
• Advanced Excel skills, including PivotTables, XLOOKUP or VLOOKUP, data analysis, and reporting functions.
• Working knowledge of SQL or similar data-querying tools.
• Prior experience in the legal, insurance, healthcare reimbursement, or settlement administration industry.

BENEFITS

• 401(K)
• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Parental Leave
• Short Term Disability
• Long Term Disability

ABOUT ARCHER

ARCHER Systems is a leading technology enabled legal services company that provides pre-settlement and post-settlement administration services for single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top tier talent to enhance customer service and offer new product lines and services.

ARCHER’s core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation. Other services include claims administration, single event lien resolution, probate and bankruptcy coordination, release administration, medical records review, and plaintiff fact sheet and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics and reporting are handled efficiently and effectively.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.