Case Aide

Catholic Charities, Diocese of Trenton; Trenton (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

Catholic Charities, Diocese of Trenton is seeking a dedicated professional to assist in delivering program and case management support for clients and families in NJ. You will help identify benefits, coordinate referrals, and provide emotional and daily living assistance under supervision.

The role involves data maintenance, client tracking, and collaboration with staff to ensure responsive service delivery and crisis support when needed.

Qualifications

• Basic knowledge and understanding of case management.
• Basic computer and software skills.
• Complete work with accuracy and meet deadlines.
• Communicate effectively, both verbally and in writing; follow directions.
• Provide a high level of customer service.
• Establish and maintain effective working relationships with clients, families, caregivers, staff.
• Knowledge of community resources is highly desirable.

Responsibilities

• Assist with conducting programs to prevent and resolve client problems.
• Provide information and referral to clients over the phone or in person.
• Provide case management assistance, including preparation/maintenance of client files, mailings, client tracking, and administrative tasks.
• Assist clients in identifying benefits and community services and help them obtain them.
• Assist with transportation needs.
• Provide emotional support to clients.
• Assist with daily living skills.
• Assist or organize/lead client activities.
• Assist with crisis intervention and coordinate with medical/other personnel on client behalf.

Skills

Case management

Customer service

Communication

Time management

Teamwork

Tools

Microsoft Office

Job description

Job Summary

Assists in providing the fundamental aspects of programs or cases and assists in providing client services, including support for families, under close and regular supervision.

Essential Functions

• Assists with conducting programs to prevent and resolve client problems.
• Provides information and referral to clients over the phone or in person.
• Provides case management assistance, i.e. preparation/maintenance of client files, mailings, client tracking, and technical and administrative assistance.
• Assists clients in identifying benefits, social and community services and helps clients obtain them.
• Assists with transportation needs.
• Provides emotional support to clients.
• Assists with daily living skills.
• Assists or organizes/lead client activities.
• Assists with crisis intervention.Confers with medical/other personnel on client behalf.

Other Duties

As requested by Director.

Knowledge / Skills / Abilities

• Basic knowledge and understanding of case management.
• Basic computer and software skills and experience.
• Complete work with accuracy and meet deadlines.
• Communicate effectively, both verbally and in writing; understand and follow directions.
• Provide a high level of customer service.
• Establish and maintain effective working relationships with clients, families, caregivers, service providers and staff.
• Knowledge of community resources is highly desirable.

Supervisory Requirements

N/A