CASE AIDE (BILINGUAL SPANISH) (QUEENS)

SCO Family of Services; Hempfield Township (Westmoreland County); On-site; USD 32,000 - 48,000; Full time

Job summary

The Case Aide at SCO Family of Services collaborates with Case Planners and Supervisors to support families, complete assessments, connect to housing, benefits, and services, and track progress under the FTR model. You will engage families in goal setting, visits, and documentation to promote safety and wellbeing.

Strong organizational and communication skills, bilingual abilities, and proficiency with Microsoft Office are valued as you provide compassionate support, schedule appointments, and

Qualifications

• High school diploma or GED required; associate degree preferred.
• Excellent organizational, written, and oral communication skills.
• Proficiency in Microsoft Office and basic data entry.
• Bilingual candidates are sought to support diverse families.

Responsibilities

• Collaborate with Case Planners and Supervisors to provide assessment, goal setting, and case management to prevent foster care and promote wellbeing.
• Conduct home and office visits and accompany clients to appointments with housing, public benefits, court, and other service providers.
• Provide outreach, referrals, escort, and advocacy to connect families with resources and increase economic stability.
• Assist families to complete applications and documentation as needed.
• Request collateral documentation from schools, medical providers, and other service providers.
• Support the team to assess safety and risk and assist in implementing crisis management plans and safety plans as needed.
• Develop positive collaborative relationships with community-based resources on behalf of the program.
• Complete all required documentation and data entry within deadlines.

Skills

Bilingual

Organizational skills

Written and oral communication

Microsoft Office

Client-centered approach

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

Job Description

The Case Aide is responsible for assisting families to meet concrete needs to increase safety, reduce risk, and promote wellbeing utilizing the Family Treatment and Rehabilitation (FTR) model of practice. The Case Aide works closely with a team of Case Planners and Supervisors to ensure all responsibilities are carried out in accordance with model fidelity and the standards of FTR, ACS and SCO Family of Services. We offer strong supervision and rich professional development.

Responsibilities

• Collaborate with Case Planners and Supervisors to provide assessment, goal setting, interventions, and case management to prevent foster care and promote wellbeing.
• Conduct home and office visits and accompany clients to appointments with housing, public benefits, court, and other service providers.
• Provide outreach, referrals, escort, and advocacy to connect families with resources, increase economic stability, and prevent eviction.
• Assist families to complete applications and documentation as needed.
• Request collateral documentation from schools, medical providers, and other service providers.
• Support the team to assess safety and risk and assist in implementing crisis management plans and safety plans as needed.
• Develop positive collaborative relationships with community‑based resources on behalf of the program.
• Assist in implementing groups and social activities for clients, including providing child care during groups as needed.
• Complete all required documentation and data entry within deadlines.
• Utilize mobile technology to complete documentation.
• Attend individual and group supervision and all necessary meetings and trainings.
• Provide administrative support to the office as needed: reception, filing, and other responsibilities as assigned.
• Demonstrate strong sensitivity to cultural and socioeconomic diversity.
• Commit to being an active contributor to the vision and mission of the program.
• Work to create and support a respectful learning environment.
• Other duties as assigned.

Qualifications

• High school diploma or GED; Associate degree preferred.
• Previous human services experience preferred.
• Seeking bilingual candidates.
• Some evening hours required.
• Excellent organizational, written, and oral skills.
• Proficient in Microsoft Office.
• Commitment to working from a strength‑based perspective.